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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126318 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57946 Views
  • 43 replies
  • 7 kudos

Cutting back alley to bury the cable

I am building my new house, and it is almost completed. I asked TELUS to come to install the internet. They found that they needed to cut my back alley to bury the cable. So one of your contractors came here on December 14, 2023, and told me they wou...

Jack5 by Neighbour
  • 1010 Views
  • 1 replies
  • 1 kudos

Resolved! FOX Business Channel /France 24 on Rogers

With Shaw now under Rogers ownership. Is Telus planning on adding FOX Business and France 24 to the lineup to keep up with the competition? I see that Rogers is slowly adding channels that Telus does not currently provide.

EJ44 by Organizer
  • 2899 Views
  • 3 replies
  • 0 kudos

Resolved! Neighbourhood Wars not On Demand

Just noticed Neighbourhood Wars is no longer available On Demand A&E. Any idea why? It used to be (along with all of the other series)

RobG3987 by Ambassador
  • 2996 Views
  • 4 replies
  • 0 kudos

Resolved! Optik TV

When I set up a Telus account for my new home I was offered Telus Optik TV. I told the person I did not want it because I don’t have a TV. He offered it in a deal and assured me that I could watch it through my computer. Now I receive the TV Digital ...

kc95 by Neighbour
  • 4085 Views
  • 7 replies
  • 0 kudos

Charge for recording

I recently switched from Shaw to Telus Optik TV. I've been unable to record. Customer service informs me that there is a $10/month charge for recording. Really???? This does not make any sense. And how come I was not informed of this when I made the ...

Rosario by Neighbour
  • 3184 Views
  • 4 replies
  • 2 kudos

Telus TV+ with Live Channels (Sony Android TV)

Has anyone managed to get the Telus TV+ app to work with the Live Channels app on Android TV? And if so, did the guide work?On my Sony Bravia XBR-75X900F I have both working, but when I go to Settings -> Watching TV -> Channels -> Streaming Channels ...

Gadzuk by Organizer
  • 3350 Views
  • 4 replies
  • 0 kudos

Resolved! ethernet speed

Hi,So I noticed that my internet speed on computer B is slowerthan computer A. Both computers are separately connecteddirectly to Telus provided modem and router via Cat 6 cables(both new) on Ethernet port 3 and Ethernet port 4. Logged intoTelus GUI ...

jamesiha by Neighbour
  • 2393 Views
  • 3 replies
  • 0 kudos

Resolved! Optik tv

Where do I take my Optik tv equipment when I cancel my service?

mtnmusic by Neighbour
  • 1379 Views
  • 1 replies
  • 0 kudos

Samsung and Roku

I am new to telus, I never really wanted the TV package, but was talked into it. The Wifi is good, so no complaints - but there is no Telus App for Samsung or Roku / This was not part of the sales pitch . . . .I see many posts about the same thing, W...

Lower internet speeds

Hey all,I have the Pure Fibre Gigabit Internet, which should be around 940mb/s download.When I checked it was only 630mb/s. Also when I am downloading a game through Steam or XBox Gamepass it caps at 70mb/s.They put a white box on my wall which has a...

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