Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hey all,I have the Pure Fibre Gigabit Internet, which should be around 940mb/s download.When I checked it was only 630mb/s. Also when I am downloading a game through Steam or XBox Gamepass it caps at 70mb/s.They put a white box on my wall which has a...
HiI am experiencing an issue with DNS. After few weeks the DNS stop working; quick fix is I can log into the Telus Hub - go to Network Status Press Disconnect and then Reconnect - that fixes the issue (see info after the ping). However I am not using...
We have a technician problem with home internet, tried all options with bot or AI. It is doesn’t work. Does anyone know how we can talk to real manager for appointment schedule?
Had someone come to the door stating the were from Telus and offer of Fibre - which I wanted to get. Salesperson asked for my ID and told me I would be contacted to set up an appointment.....that was 2 days ago and I received no email.....I am uncert...
Telus rep called in response to request to move my Dad's account to a new address, three blocks away in the middle of Sidney, B.C. Agent said package was no longer available and only option was Smart Hub with a $648 upfront fee for the equipment. Ask...
I have Telus pure fiber 300 but consistently get download speeds of 80 over the last few months. No way to contact telus over the phone. Useless customer support. I'm wired in to the internet. I need to talk to a real person but can find a way to do ...
I Open Telus Connect. I was Logged out. It Wouldn't accept password. Changed password. Now Telus Connect says NOT on home wifi. Have done all trouble shooting. Why does this app keep dropping for me
At first it said my password was incorrect. But I was able to log into my Telus account on the reg Telus app. And also the website. I delete and reinstalled the app. Now it says an error as occurred when I try to log in
I am writing to inquire about the possibility of extending fiber optic services to the location with the postal code V4K 3N3 in BC. Currently, the fiber optic infrastructure is connected to Ladner Trunk Road, running perpendicular to 88 St and 96 St ...
Just received a smart hub but don't know the purpose of it. Is it supposed to replace my router or work in conjunction with it?
