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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126035 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57915 Views
  • 43 replies
  • 7 kudos

How we can make a home appointment?

We have a technician problem with home internet, tried all options with bot or AI. It is doesn’t work. Does anyone know how we can talk to real manager for appointment schedule?

Maksym by Neighbour
  • 1107 Views
  • 1 replies
  • 0 kudos

Slow internet

I have Telus pure fiber 300 but consistently get download speeds of 80 over the last few months. No way to contact telus over the phone. Useless customer support. I'm wired in to the internet. I need to talk to a real person but can find a way to do ...

Resolved! Connect App

I Open Telus Connect. I was Logged out. It Wouldn't accept password. Changed password. Now Telus Connect says NOT on home wifi. Have done all trouble shooting. Why does this app keep dropping for me

Mam by Organizer
  • 3015 Views
  • 3 replies
  • 0 kudos

Resolved! Why can’t I log into Telus tv app ?

At first it said my password was incorrect. But I was able to log into my Telus account on the reg Telus app. And also the website. I delete and reinstalled the app. Now it says an error as occurred when I try to log in

Dw97 by Neighbour
  • 3829 Views
  • 1 replies
  • 0 kudos

Request for Fiber Optic Extension to 3880 88 St, V4K 3N3, BC

I am writing to inquire about the possibility of extending fiber optic services to the location with the postal code V4K 3N3 in BC. Currently, the fiber optic infrastructure is connected to Ladner Trunk Road, running perpendicular to 88 St and 96 St ...

AgnesOES by Neighbour
  • 1177 Views
  • 1 replies
  • 0 kudos

smart hub

Just received a smart hub but don't know the purpose of it. Is it supposed to replace my router or work in conjunction with it?

snappyty by Friendly Neighbour
  • 4726 Views
  • 12 replies
  • 0 kudos

Resolved! On demand viewed episodes

With the continued challenges with obtaining properly functioning recording functions, On Demand viewing is a necessary fallback to catch up. However, it doesn't show when an episode has been viewed.I am pretty sure that once upon a time it used to s...

RobG3987 by Ambassador
  • 2858 Views
  • 3 replies
  • 0 kudos
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