Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I spoke with an agent on the phone about switching to Telus fiber internet. After some discussion a dollar figure after all promotions was quoted for the service. But when the Critical Information summary was emailed to me about an hour later it indi...
Last year, during the Black Friday sale, I received an offer from a Telus authorized dealer for $60 per month for internet services. I accepted the offer, and Telus installed the internet at my residence. To my dismay, in January, I noticed that my b...
Just got my new Telus device but I’m getting the above error. When I signed up, the person I talked to said that cloud recordings were included for free now. But as soon as I installed the device and got it up and running and tried to record for the ...
New Optik user here. I'm finding that a lot of the time when I leave a recording I'm watching, then when I go back later, it restarts from the beginning and not the spot where I left it. Is there a particular step to go through to ensure it returns? ...
Is there a way to search for shows in the Guide function? I'd like to be able to do that to set up series recordings. It was always available in Shaw, and can't seem to find it with Optik. Hopefully I'm just missing it... Telus... So far as a new cus...
As of 2 days ago I started getting "This receiver must be connected to a phone line or broadband connection. Please connect your receiver and select Yes." when I try to order a Pay-per-View movie through Bell Satellite. All the other Bell Satellite c...
Have the strangest issue I've been experiencing for about a month now. Have had my modem swapped to the Telus Wifi Hub w/ Nokia Fiber box and the problem still exists. My Internet only decides to work on certain sites on Wifi. Sites like CNN load fin...
When watching any PVR’d recordings, I find the playback to be very choppy. This is especially true when trying to watch something from the beginning of the recording and it’s still airing live. Any advice or suggestions?
I'm more advanced in networking (locally) and I have a couple of local isolated 10.*.*.* ip ranges here at home, which then connect to my router with TELUS for a 192.168.1.* address. I wish to move to 10.*.*.* ranges completely. I haven't really look...
Just title, I would rather avoid moving a couple cables if I can help it and just leave them in the NAH after full-bridge
