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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 125763 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57874 Views
  • 43 replies
  • 7 kudos

Resolved! Potential new customer - what are options for TV boxes?

Current Shaw/Rogers customer, forced to switch from our old classic cable boxes to their new Ignite boxes, but hate it so far. Aside from technical issues, our 86-year-old father-in-law can't figure out the new system/remote and we're all frustrated....

barto by Neighbour
  • 5680 Views
  • 4 replies
  • 0 kudos

HELP ME! jk not really urgent XD

Need Admin password for router login. (B21A) the router with the thingy mounted on the wall with two wifi things branching out of the Fiber thingy mounted on the wall.

PVR record not functioning

For the past 3 years we have recorded jeopardy every night with no problems, using the record series function. About a month ago, it just stopped recording. It still shows up as a recorded series, but doesn’t record. Also, if we watch it live and hit...

Y0k0 by Neighbour
  • 9519 Views
  • 6 replies
  • 0 kudos

HELP! Lost post!

How do I find a post/question I submitted that I know I made because it was answered, that I'm sure I bookmarked but I don't see it anywhere on the forum or listed in My Subscriptions or in Bookmarks or... where else do I look, thanks! Oh, it was tit...

Mr_noemail by Helpful Neighbour
  • 3951 Views
  • 8 replies
  • 0 kudos

fibre internet

i am 25 year customer of telus internet it upsets me that in this day and age i can not get fibre internet to my home in sherwood park when 2 blocks over from other people have telus fibre i dont care about cost i want the best other parts of sherwoo...

Useless Parental Controls?

What is the use of having parental controls when there is no way of setting a PIN for the Main Profile? This does not make sense! Parental control seems to be used only for online purchases and setting ratings but kids still have access to everything...

GuiPerez by Neighbour
  • 1330 Views
  • 1 replies
  • 0 kudos

Resolved! PVR Issues

I have been having issues with my PVR for a month or so now. When I watch a program that I have recorded, the PVR suddenly stops. With the statement popping ip, " Recording not available. Make sure this digital box and the PVR are connected to the ne...

TrentM by Neighbour
  • 5399 Views
  • 1 replies
  • 2 kudos

New tv boxes do not allow browsing thru recordings

For example, I like to browse thru hockey games and watch the goals scored. I watch the scoreboard and once it changes I review the goal. With new system I cannot do this!!! Arrrgh! Are we moving forward or backwards with this new system??Also, I do ...

Alta-aj by Friendly Neighbour
  • 5467 Views
  • 10 replies
  • 0 kudos

1.5 GIG speeds not maxing out

HI All I just moved into a new build and am setup on the 1.5 gig planI have the telus Network Access Hub pre installed per the app (technicolor NH20T)II have run the 10GB port to a ASUS ROG Rapture GT-AXE 16000 2.5 WAN port using a CAT 8 cable and re...

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