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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 122188 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57312 Views
  • 43 replies
  • 7 kudos

Getting into the admin page of the Telus MoCA adaptor

Hi, I have NH20A in my coat closet at the hallway entry of my house. I have co ax port in the bedroom. The telus tech has connected a MOCA adaptor to the wall port. Is there a way to go into the admin page of the MOCA adaptor? The reason I want to do...

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ssinam90 by Neighbour
  • 1751 Views
  • 2 replies
  • 0 kudos

internet speed

i pay for internet 3g optic but speed test only show 440 mbps , am i getting ripped off

Horrible Experience

On Dec 22 my mother passed away and on the 24th I called to cancel her cell phone, home phone and HS.I had to talk to 4 agents and spend about 3 hours to achieve this goal. the first agent disconnect my cell phone instead of my mother’s cell phone. I...

Resolved! Alexa Link to Optik Google TV Box

A new TELUS customer here with PureFiber and Optik TV installed late last week. The Optik TV box is a Google TV operating system. In Alexa, I can add the TELUS Home Assistant Skill but it will not find or link the Optik TV box. In the instructions at...

Rob-YVR by Neighbour
  • 2747 Views
  • 2 replies
  • 0 kudos

Returning Optik TV

I signed up for a home internet package that came with the optik tv but decided to cancel that plan and go with a cheaper one instead. I was supposed to receive an email from Telus customer support with the mailing address for this optik tv box I hav...

Kyler by Neighbour
  • 1355 Views
  • 1 replies
  • 0 kudos

Resolved! can i replace my modem?

Hi Im 14 (so i dont know that much about fiber)I have a server at home that I would like to use as a "ONT"/"router" could I replace the TELUS "wifi hub" with my server?(in other words use my own material instead of TELUS material) thanks for the repl...

I don't seem to have service...

I'm a new customer and I had service for a bit while the technician that installed was still here but after that no more.So I logged into the Network Access Hub and found this diagram Do you know what do I need to do to have service - Internet connec...

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Rotary Dial Phone

I have a 1970's Palco made in Canada black rotary dial phone with 6 wires coming out of the original black cord: black blue red green yellow and white. Does anyone know how to connect/convert this so I can use it with a modern telephone jack in the w...

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