Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
So for the passed few months Fortnite is connecting me to San Jose, San Francisco, and Dallas Texas! I have no idea why it’s not connecting me to my own sub server that’s close to me which would be Oregon! I also heard they are adding a Seattle serve...
The following episodes on my Crave through Optik TV are not working (getting an error message: Unable to play video. Please try again later). 1. RuPaul's Drag Race Season 17, Episode 16 (aired last Friday)2. The Last of Us Season 2, Episode 2 (aired ...
Hey there, just wondering if anyone can tell me the make and model numbers of all the equipment I'm supposed to get when Telus comes to install their 3 gigabit purefibre service I just signed up for? User manuals maybe? Can't seem to find it anywhere...
Hi, I just upgraded from 150/150(300Mbps) to 1Gb PureFibre , my current Telus device is T3200M (from 2018). When I run speed tests directly from the Telus box , the max I can get is around 350-500 Mbps. Same from My personal devices are equipped with...
I had issues with my internet. A technician informed me that the neighborhood didn't have the right equipment for my package. The technician called Support, and the support person suggested keeping me on the same plan despite the lack of fiber. I dis...
I am so angry and frustrated... It took 7 days for the Tv Box to work, then to see only a select few channels from the packages ... after 3 tech supports I come to find that I chose on outdated information. To add to the **bleep**ing frustration, the...
Just like this person https://forum.telus.com/t5/TV/Persistent-error-message-on-several-on-demand-show/td-p/168551, I am having trouble with playing an on-demand show. I had a show scheduled to record on time shift, but the guide was incorrect and re...
Hi, I’m writing to complain about unauthorized charges after cancelling my 3-month free trial, and your team’s failure to resolve this despite repeated promises. This has been frustrating and time-consuming. In late 2024, I enrolled in a Telus stream...
To whom do we send a recorded interaction between the Telus voice response system and us, trying to get help for a broken PVR? This recording represents our 4th attempt at accessing technical support, and it is the third time this year our PVR has st...
