Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I live in a rural area where the only internet telus has is from cell towers, so although i am on PWD i dont qualify for the discount. Is there a way i can still sign up for internet for good so that i can access the program that offers low cost refu...
I changed the admin name on my telus router and forgot what it was now I can't login to my router
We have been working with Optik support for over a month to get our channel packs to work on our TV boxes. When we log in online the TV+ app, they are enabled but can't get them on the boxes. We've tried two other boxes, countless hours with tech sup...
The link to create a waybill return label isn't working. When I enter my account number, it returns an error:https://www.telus.com/en/bc/return-label/4000477798474319-1637019274462051 We encountered an error for your return waybill download. Please t...
Switched to Telus Gigabit Fiber about 2 years ago. For a year and a bit, everything was great. Wired ethernet was fast, powerline adapters were fast, WiFi was fast. Now, even right beside the modem, I'm lucky to get 80mbps down and 40mbps up. With th...
If it's relevant, this is for TelusTv-21T. Why are 'New' programs broadcast out of order for the 'Series'? So after months and months we can now supposedly see 'New, Live' etc. listings in the program guide, but why do so many appear out of numerical...
I had upgraded to Pure Fibre internet back in October. I had a Telus technician come out to look at our smart home security in November and he mentioned that our Modem was out of date. At the time, he told us he could likely install a new modem at a ...
I recently moved and since there was already Telus purefibre set up in the new place, I got my internet+optictv service from Telus. The router I have is the t3200m and it has both internet and wifi lights green. I have connected my laptop directly to...
I signed up for Telus home Internet and for the last two days I have had installation booked and no show both days, I am being left on hold I have been given no explanation. Just passed off. I am very upset and if this is any indication of what my se...
I have the new NH20T hub and saw it was getting failing some DNS tests. Looks like one of the hardcoded DNS servers is timing out about 50% of the time. DNS1: 75.152.171.67 - consistent reply. response around 2-3msDNS2: 75.152.171.116 - timeout aroun...
