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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 123093 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57465 Views
  • 43 replies
  • 7 kudos

Resolved! Where can I get a 50Ft DSL cable?

The one that came with the T3200M modem is too short. Looking for a 50ft dsl cable for a wired connection to my PC. Using Internet 75. Its not the same as a regular telephone cable. I made the mistake and bought one. Thanks,

DenGo by Neighbour
  • 2355 Views
  • 2 replies
  • 0 kudos

Account Number??

I ordered Telus Internet online last week. My apartment is already wired for Telus Internet, and I was told I would get “instant activation”. Well, I’m still sitting here, a week later, having had no contact from Telus with my account number. Yes, th...

CC12 by Neighbour
  • 1322 Views
  • 1 replies
  • 0 kudos

T3200 and Home Network woes

I have a very basic knowledge of networking, but by no means an expert. Located in NW Calgary.I have the Internet 75 plan, which is the highest available in my area until they can get fibre installed (it's been 3 years since they surveyed and marked ...

Jorgy556 by Neighbour
  • 7249 Views
  • 10 replies
  • 0 kudos

Turned on TV and black screen

1st time this has occurred. all was well when turned off last night.Was there an update overnight, don't know. Solution was to unplug power, wait and plug in to reboot.

Rocky3 by All-Star
  • 2643 Views
  • 3 replies
  • 0 kudos

Changing wifi password

I need to change my wifi password to ensure a person who has it is blocked out. I have followed each step as spelled out and it saves, but as an extra, not as the new password? How can I get rid of the old password so we all have to login again?

Samiam88 by Neighbour
  • 1378 Views
  • 1 replies
  • 0 kudos

Resolved! Port forwarding on Technicolor NH20T

I residential internet with the Technicolor NH20T Modem as the "Network Access Hub" and the trash can Boost Wi-Fi 6 beneath that. I'm trying to (re)set up port forwarding on the Technicolor NH20T to a third router (GL-MT2500 security gateway) directl...

ZahScr by Neighbour
  • 4218 Views
  • 2 replies
  • 0 kudos

Resolved! Internet unlimited data

Trying to change my plan to unlimited data, every time I try an error message is displayed. I have tried for the past several weeks, always an error on the telus website. Even tried with a different browser.

ginnix by Neighbour
  • 2678 Views
  • 3 replies
  • 0 kudos

Wifi panel door does not close after install

I had Telus internet installed 2 years ago. With the size of the modem, the panel door does not close properly. The technician told me I can buy an extender however i don’t feel like I should have to pay for this.

jeremy17 by Neighbour
  • 874 Views
  • 1 replies
  • 0 kudos
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