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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 124878 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57744 Views
  • 43 replies
  • 7 kudos

Turned on TV and black screen

1st time this has occurred. all was well when turned off last night.Was there an update overnight, don't know. Solution was to unplug power, wait and plug in to reboot.

Rocky3 by All-Star
  • 2659 Views
  • 3 replies
  • 0 kudos

Changing wifi password

I need to change my wifi password to ensure a person who has it is blocked out. I have followed each step as spelled out and it saves, but as an extra, not as the new password? How can I get rid of the old password so we all have to login again?

Samiam88 by Neighbour
  • 1387 Views
  • 1 replies
  • 0 kudos

Resolved! Port forwarding on Technicolor NH20T

I residential internet with the Technicolor NH20T Modem as the "Network Access Hub" and the trash can Boost Wi-Fi 6 beneath that. I'm trying to (re)set up port forwarding on the Technicolor NH20T to a third router (GL-MT2500 security gateway) directl...

ZahScr by Neighbour
  • 4237 Views
  • 2 replies
  • 0 kudos

Resolved! Internet unlimited data

Trying to change my plan to unlimited data, every time I try an error message is displayed. I have tried for the past several weeks, always an error on the telus website. Even tried with a different browser.

ginnix by Neighbour
  • 2694 Views
  • 3 replies
  • 0 kudos

Wifi panel door does not close after install

I had Telus internet installed 2 years ago. With the size of the modem, the panel door does not close properly. The technician told me I can buy an extender however i don’t feel like I should have to pay for this.

jeremy17 by Neighbour
  • 876 Views
  • 1 replies
  • 0 kudos

Routing issue for Cloud Gaming

Hello, I just got pure fibre internet and I bought a cloudgaming subscription.I am having latency issues with GeForce Now. From my diagnosis so far, it looks like the issue is not on my end.Sometimes I get 27 MS ping which is normal, sometimes the pi...

Missing on demand episode

Bachelor in paradise season 9 episode 9 is missing on demand, can you please follow up? It was aired on nov 30, 2023. I set my pvr to record it, it didn't record either

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