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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128921 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58296 Views
  • 43 replies
  • 7 kudos

Resolved! No Apple Music App

Hello, just recently made the switch from Spotify to Apple Music for my main music streaming service. Unfortunately, I’ve noticed the Apple Music app is not available for download to the Telus box on the Google play store. My Telus box is (or was) my...

BCTV by Helpful Neighbour
  • 564 Views
  • 1 replies
  • 0 kudos

Renewal after the initial two years

Planning ahead. I just realized I have not had anything to bitch about for some time.Posted in the TV forum so this is not about house or cell phones. Has anyone renewed their contract willingly after the initial 2 year contract. Looking for a discus...

Rocky3 by All-Star
  • 684 Views
  • 2 replies
  • 0 kudos

Filing a complaint

my sister was house and pet-sitting and just got out of the shower when a telus surveyor and his trainee came to the door. She was trying to handle 2 big dogs who were barking like crazy while also getting dressed, telling the guys to give her a minu...

Connect app not working?

I recently signed up for home internet and phone, and the experience has been an absolute nightmare. Signing up caused all my telus services to be put under a random persons account, and their credit file. It took hours on the phone and in person to ...

Missing Survivor Episode

Survivor season 48 episode 8 didn’t record (though I have a series record set up) and gives the error “unable to play video. Please try again later” when I try to watch it on demand.

Nelvan17 by Neighbour
  • 916 Views
  • 7 replies
  • 0 kudos

Telus home internet fiber optics cancellation

I had a bitter experience with TELUS Home Fiber Internet in Oshawa. Despite being locked into a 2-year contract, the internet quality was very poor from the start, leading me to cancel the service within two months. I was never informed about a cance...

Gautham by Neighbour
  • 404 Views
  • 1 replies
  • 0 kudos

Resolved! TelusTV-21T Incompatibility with Samsung Frame TV?

Having serious problem trying to get TelusTV-21T to work with my home theatre system. Shaw worked fine as an input to my Marantz 7013 receiver and Samsung Frame TV (as does my DVD player, Sonos, and Apple TV), but the TelusTV will not work. It used t...

John_de by Neighbour
  • 8815 Views
  • 5 replies
  • 0 kudos

Moving Internet Service - Current Service Cancelle

Spoke to an agent yesterday and he gave me a great deal to upgrade from copper at my current address to fibre at the new address at the end of the month. Asked if my current Internet would continue to work until then and he said yes. All was fine, ve...

Lanjgre by Neighbour
  • 386 Views
  • 1 replies
  • 0 kudos

Billing Inconsistencies Following TV Upgrade

Our whole process with Telus had been an absolute nightmare. I was put on a TV contract without accepting the term. I only upgraded my TV package and I was charged additional fees for set up. After three separate phone calls and 5 hours of my time wa...

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