Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I am writing to demand an immediate resolution regarding the unjust activation charge that has been applied to my account. This charge is in direct violation of the promotion I signed up for, where the activation fee was explicitly advertised as free...
This past fall, contractors or installers laid Telus fibre optic cable in my yard and other yards in my neighborhood. Now I see that there is a large hole that they left in my lawn. The hole has recently been filled with gravel. This is not acceptabl...
I took a door-to-door offer from Telus this January. The agent came to my door told me that he'll take care of settling down my current account with other service provider. And after a few days he confirmed that the previous service provider account ...
I booked appointment 3 time in March to install my Internet. 3 time the problem remain unchanged. Before the technician came, I already called to customer service to confirm the problem solved. But when technician came, the problem still there. Alrea...
My fiber internet link went down last night roughly around 11pm, I rebooted the modem multiple times and the light indicator comes back to RED. Spoke to a few of my neighbours this morning and they are all experiencing the same issue. I live in Edgem...
I have a Telus utility vault on the property of my new home. The fault seems to be very low down compared to the grading they did around the home. Also I was wondering if I can cover the fault with anything such and grass or rocks. Unless there will ...
I am really getting feed up with Telus' first-line technical support. All they seem to do (or be mandated to do) is to go through their script.They do not seem to have a history of the account. I called for the third time on essentially the same issu...
I called technical support today (not a simple procedure itself). They wanted me to install a Telus App on my cell phone (not Telus), and the App then asked for access to the Camera. No way - I value my privacy.This is to determine the device that I ...
We got pure fibre connected March 11th. The people downstairs,who just moved in Dec got theirs installed back in January. On the connect app my network doesn’t show. I see the downstairs network and their devices. The modem showing is theirs. On thei...
