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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 127268 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58092 Views
  • 43 replies
  • 7 kudos

Resolved! Telus modems or internet connection

If anyone has questions on internet connection, modem, switches, routers, cable, ports issues please let me knowI will try to answer your questions, concerns to the best of my knowledge to help trouble shoot your issues your having.

Anonymous by Not applicable
  • 5492 Views
  • 9 replies
  • 0 kudos

Internet Contract/Need answer from Legal Department

Good Day Everyone,I don’t know if anyone had the same experience that I had with Telus home internet. I work from home and internet is the most important part of my work. I cannot work without internet.I signed up for 2 year contract for Telus home i...

Shonu by Neighbour
  • 2012 Views
  • 1 replies
  • 1 kudos

Recordings and scheduled recordings cleared from all 3 profiles

My wife is incredibly frustrated and I'm feeling at a loss. All of our recordings and scheduled recordings disappeared. We saw our shows, went back to the guide, and back to recordings and it all was gone. I checked from multiple devices and both scr...

TurnyTurnz by Friendly Neighbour
  • 6888 Views
  • 9 replies
  • 0 kudos

Controlling sound bar with Telus remote

I have everything hooked up and getting sound from my sound bar but I can’t control it with Telus remote. It says the optic box and speaker are paired and I have turned off my tv speakers. TIA

Davev16 by Neighbour
  • 9295 Views
  • 1 replies
  • 0 kudos

No fibre service in Calgary

I have called Telus every year for the past 5 years to see if fibre internet will be installed in my community (Varsity, Calgary.. 10 minutes from downtown). Every year they say NO. Did you know you can get fibre in Priddis, AB? (population: 79). Eve...

quansem by Neighbour
  • 3916 Views
  • 7 replies
  • 1 kudos

purchasing on optik

can you download your video purchases from the optik tv boxes to keep? or does a customer have to keep optik tv to access those purchases?

Resolved! Telustv-21t guide filter issue

Hi. I have a TelusTV-21T box. I was playing with the channel guide filter option and clicked "all channels" which shows all channels in the guide as opposed to channels you are subscribed to. Unfortunately I am unable to unselect this filter. It is n...

stefhelm by Neighbour
  • 4754 Views
  • 5 replies
  • 0 kudos

Optik TV remote codes, perhaps?

I have a Samsung UN55K8500 TV. I also have a Samsung HWA650 soundbar. The two work fine with the Slimline Remote 2 for a few years. Suddenly, the remote wouldn’t turn on/off the soundbar. When I used the soundbar remote, to turn it on, I couldn’t con...

Radtel by Neighbour
  • 2295 Views
  • 1 replies
  • 0 kudos

Not sure why this is so difficult

I have Telus Optik TV, internet and home phone. I am very attached to my home phone. It comes with 1 calling feature of either call waiting or call display. For decades I had call display with no problem, but they have recently upgraded my buildings ...

frazzled by Neighbour
  • 1239 Views
  • 1 replies
  • 0 kudos
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