Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
My wife is incredibly frustrated and I'm feeling at a loss. All of our recordings and scheduled recordings disappeared. We saw our shows, went back to the guide, and back to recordings and it all was gone. I checked from multiple devices and both scr...
Nest components recommend using multicasting. Is it possible to achieve this with the Wifi hub?
I have everything hooked up and getting sound from my sound bar but I can’t control it with Telus remote. It says the optic box and speaker are paired and I have turned off my tv speakers. TIA
I have called Telus every year for the past 5 years to see if fibre internet will be installed in my community (Varsity, Calgary.. 10 minutes from downtown). Every year they say NO. Did you know you can get fibre in Priddis, AB? (population: 79). Eve...
can you download your video purchases from the optik tv boxes to keep? or does a customer have to keep optik tv to access those purchases?
Hi. I have a TelusTV-21T box. I was playing with the channel guide filter option and clicked "all channels" which shows all channels in the guide as opposed to channels you are subscribed to. Unfortunately I am unable to unselect this filter. It is n...
I have a Samsung UN55K8500 TV. I also have a Samsung HWA650 soundbar. The two work fine with the Slimline Remote 2 for a few years. Suddenly, the remote wouldn’t turn on/off the soundbar. When I used the soundbar remote, to turn it on, I couldn’t con...
I have Telus Optik TV, internet and home phone. I am very attached to my home phone. It comes with 1 calling feature of either call waiting or call display. For decades I had call display with no problem, but they have recently upgraded my buildings ...
Hi; It would be a nice feature if the telus tv app. could provide a casting icon so one could cast to a larger screen. Thank-you
Hello I am trying to program my remote to Bose soundbar have got it to mute so it does work the volume up/down and mute. However it does not power it on or off so still have to use Bose remote. This worked with our old optik boxes and the troubleshoo...
