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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126373 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57952 Views
  • 43 replies
  • 7 kudos

Recordings and scheduled recordings cleared from all 3 profiles

My wife is incredibly frustrated and I'm feeling at a loss. All of our recordings and scheduled recordings disappeared. We saw our shows, went back to the guide, and back to recordings and it all was gone. I checked from multiple devices and both scr...

TurnyTurnz by Friendly Neighbour
  • 6870 Views
  • 9 replies
  • 0 kudos

Controlling sound bar with Telus remote

I have everything hooked up and getting sound from my sound bar but I can’t control it with Telus remote. It says the optic box and speaker are paired and I have turned off my tv speakers. TIA

Davev16 by Neighbour
  • 9276 Views
  • 1 replies
  • 0 kudos

No fibre service in Calgary

I have called Telus every year for the past 5 years to see if fibre internet will be installed in my community (Varsity, Calgary.. 10 minutes from downtown). Every year they say NO. Did you know you can get fibre in Priddis, AB? (population: 79). Eve...

quansem by Neighbour
  • 3879 Views
  • 7 replies
  • 1 kudos

purchasing on optik

can you download your video purchases from the optik tv boxes to keep? or does a customer have to keep optik tv to access those purchases?

Resolved! Telustv-21t guide filter issue

Hi. I have a TelusTV-21T box. I was playing with the channel guide filter option and clicked "all channels" which shows all channels in the guide as opposed to channels you are subscribed to. Unfortunately I am unable to unselect this filter. It is n...

stefhelm by Neighbour
  • 4745 Views
  • 5 replies
  • 0 kudos

Optik TV remote codes, perhaps?

I have a Samsung UN55K8500 TV. I also have a Samsung HWA650 soundbar. The two work fine with the Slimline Remote 2 for a few years. Suddenly, the remote wouldn’t turn on/off the soundbar. When I used the soundbar remote, to turn it on, I couldn’t con...

Radtel by Neighbour
  • 2287 Views
  • 1 replies
  • 0 kudos

Not sure why this is so difficult

I have Telus Optik TV, internet and home phone. I am very attached to my home phone. It comes with 1 calling feature of either call waiting or call display. For decades I had call display with no problem, but they have recently upgraded my buildings ...

frazzled by Neighbour
  • 1231 Views
  • 1 replies
  • 0 kudos

Telus TV plus app

Hi; It would be a nice feature if the telus tv app. could provide a casting icon so one could cast to a larger screen. Thank-you

TELUS TV+ remote programming Bose soundbar

Hello I am trying to program my remote to Bose soundbar have got it to mute so it does work the volume up/down and mute. However it does not power it on or off so still have to use Bose remote. This worked with our old optik boxes and the troubleshoo...

Ohlets by Neighbour
  • 15872 Views
  • 4 replies
  • 0 kudos
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