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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 125929 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57899 Views
  • 43 replies
  • 7 kudos

Resolved! How do I enable surround sound?

I just switched to Telus from Shaw and got the TV Digital Box. The picture is great but the sound is only stereo. I think I am overlooking a setting.How do I fix this? Thanks

Unhappy with Internet - Is SmartHub any different?

Due to location, we have been stuck with Internet 25 for years. We are super unhappy with it. If I stream YouTube on one device and my child streams on a second device, a third device can't even browse the internet. We're a large family, and we use t...

nrbrown by Neighbour
  • 4161 Views
  • 5 replies
  • 0 kudos

Resolved! Account 90 days Grace period - Telus won't honour agreement

Background: I moved cities and needed to cancel my internet for a bit. I am on a 2 year agreement with 1 year left.I called Telus and spoke with an agent who gave me the advice of temporarily cancelling my agreement. He said that I would have a 90-da...

dopo1989 by Neighbour
  • 2581 Views
  • 2 replies
  • 0 kudos

VPN Passthrough from Telus T3200M to Asus RT-AX58U

Hi, I have the Telus T3200 router in my home that have been setup for few years and everything has been working fine. Recently, I bought a new Asus RT-AX58U which I treat it as a second router. I have connected the AX58U to the LAN port of my Wi-FI e...

bennetlee by Friendly Neighbour
  • 3036 Views
  • 2 replies
  • 0 kudos

Resolved! Using VGA monitor with VIP5602W no output

I have a old dell monitor with vga only and i wanted to use an unused telus 4k box to make a small cozy entertainment area. So i got a hdmi to vga male to male cord and plugged it in and with no output. I went through all sources on the monitor (whic...

Horrible Internet Reliability at late/early times of the day

I'm attempting to report an underlying issue of ever decreasing reliability of Telus Internet in my area. I would have made a support ticket, however, the home & services button doesn't work(I've waited a few months now for it to be fixed, and it has...

NovusDev by Neighbour
  • 3233 Views
  • 2 replies
  • 1 kudos

Resolved! Using different wifi access point

HiCouple of questions and I hope I can explain myself correctly. Currently since my move from Fibre optic to an older house that the best I can get is the T3200 and copper 150/30, I have been using the Wifi booster, but are not happy with the cover. ...

PL by Advisor
  • 4291 Views
  • 3 replies
  • 0 kudos

Using the new android tv box with the 4k boxes

Hi all,Just switched back to Telus after a couple years and we still had the old 4k pvr and receiver boxes back from 2020.Now when the technician installed our service last week we set up the new TV box and asked if we can use those 4k boxes as well....

Wi-Fi 6 boost

Once a device has been added to my wifi 6 device the MAC address seems to stay for ever. If I do a factory reset and try to add a device back again to the wifi I see the MAC address is already registered on the device so I can add the wifi device aga...

Peterv by Neighbour
  • 1488 Views
  • 1 replies
  • 0 kudos
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