Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I just switched to Telus from Shaw and got the TV Digital Box. The picture is great but the sound is only stereo. I think I am overlooking a setting.How do I fix this? Thanks
Due to location, we have been stuck with Internet 25 for years. We are super unhappy with it. If I stream YouTube on one device and my child streams on a second device, a third device can't even browse the internet. We're a large family, and we use t...
Background: I moved cities and needed to cancel my internet for a bit. I am on a 2 year agreement with 1 year left.I called Telus and spoke with an agent who gave me the advice of temporarily cancelling my agreement. He said that I would have a 90-da...
Hi, I have the Telus T3200 router in my home that have been setup for few years and everything has been working fine. Recently, I bought a new Asus RT-AX58U which I treat it as a second router. I have connected the AX58U to the LAN port of my Wi-FI e...
I have a old dell monitor with vga only and i wanted to use an unused telus 4k box to make a small cozy entertainment area. So i got a hdmi to vga male to male cord and plugged it in and with no output. I went through all sources on the monitor (whic...
I'm attempting to report an underlying issue of ever decreasing reliability of Telus Internet in my area. I would have made a support ticket, however, the home & services button doesn't work(I've waited a few months now for it to be fixed, and it has...
HiCouple of questions and I hope I can explain myself correctly. Currently since my move from Fibre optic to an older house that the best I can get is the T3200 and copper 150/30, I have been using the Wifi booster, but are not happy with the cover. ...
Hi all,Just switched back to Telus after a couple years and we still had the old 4k pvr and receiver boxes back from 2020.Now when the technician installed our service last week we set up the new TV box and asked if we can use those 4k boxes as well....
Once a device has been added to my wifi 6 device the MAC address seems to stay for ever. If I do a factory reset and try to add a device back again to the wifi I see the MAC address is already registered on the device so I can add the wifi device aga...
As part of TELUS' required upgrade to support Netflix, I received a new TELUS TV digital box. Install and all functionality is fine. However, whenever I try to record a show through the interface or via my remote control, I get an error message sayin...
