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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126170 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57924 Views
  • 43 replies
  • 7 kudos

Fiber install hole for a year

Telus started the fiber upgrade in my neighborhood last summer. They have left me with a huge hole in my yard since last July. It extends beyond the easement as well. Its about 4'x6' and 8' deep with half a dozen small pieces of plywood dumped on top...

justin5 by Neighbour
  • 1669 Views
  • 2 replies
  • 0 kudos

Optik TV -- Recording & Playback

Just switched from Shaw TV and we're a bit disappointed with the Telus remote control, guide page, and recording/playback features. Or maybe we just can't figure out how to use them... (1) On the guide page, I can use the 'channel button' to scroll u...

Boost WiFi

Does Telus still sell the Boost WiFi extenders? If they don't, I found someone on Craigslist that is selling his. Assuming they are still in working condition, is there any danger in installing a used Boost WiFi (i.e. security issues) and will it be ...

garyyu17 by Organizer
  • 1717 Views
  • 1 replies
  • 0 kudos

My Own Router and the T3200M

So because my 5Ghz WiFi signal keeps dropping and I have many WiFi devices at our home, I've decided to get my own router. We have Optik TV and I'm wondering if I did that, would I have to keep the WiFi SSID turned on in my Telus T3200M modem? The ne...

garyyu17 by Organizer
  • 4748 Views
  • 4 replies
  • 0 kudos

Error code player P210

Has anyone encountered "Error_code_player_P210" in Optik TV channels?This error code presents itself only before 9:30am and for channels 127, 131, 133, 135, 137, and 143. These are mainly major American network channels out of Seattle.The oddity is t...

SL2323 by Friendly Neighbour
  • 10922 Views
  • 11 replies
  • 0 kudos

Failed to notice contract error

I called in telus last October 2022 at the end of my contract fot internet service. I wanted to cancel since plans offered by telus are almost double the price of competition (freedom Mobile home internet).So i told them that competition is offering ...

WiFi Boosters now obsolete?

I recently moved and had Fibre setup at my new house. During the setup, the technician took my old Telus Gateway router and left a Boost-6 router in its place. Now, none of my WiFi Boosters from my previous setup (which was also Fibre at my old place...

TomPer by Neighbour
  • 7661 Views
  • 5 replies
  • 0 kudos

Fibre Install Yardwork

I have a sinkhole in front yard from the fibre installation this spring (2023) in Stony Plain AB., and would like to get this repaired so as to not damage the cable. who would be arranging this?

36 by Neighbour
  • 1562 Views
  • 1 replies
  • 0 kudos

Telus Tv+

When will The Telus Tv+ app be available on Xbox series X and S?

Adding wifi booster

Hi I am trying to add a wifi booster to my network. When I hit add wifi booster from the app I keep getting a message that says " You need to be on your home wifi and enter admin password to proceed. Please ensure that you are connected to your wifi ...

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