Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Since the lastest update I have been unable to customize my channel list to channels I actually have. Now I have to scroll through all the channels I don't have just to get to the 2 or 3 I actually watch. Am I missing something? Or is this yet anothe...
I have submitted this a few times. At one point Telus e-mailed me to thank me for my submission, yet nothing has changed. The issue is this; when you pause an “on demand” show, after a few minutes, if you leave it for more than around 5 minutes……a sc...
For several weeks now, I've been having problems with the Telus TV+ app displaying video for a few seconds after it starts but then it shows the error "Sorry an error has occurred. Please try again. ERR_PLAYER_P006". Restarting the TV and/or Chromeca...
We have recently had fibre optic come to our town. We signed up to Optik TV, we have 1 4K pvr, 1 4k hard wired box and 1 arris wireless 4K box. The wireless box only displays 4:3 aspect ratio even though it is set to 1080p, it's not the tv as it disp...
Telus started the fiber upgrade in my neighborhood last summer. They have left me with a huge hole in my yard since last July. It extends beyond the easement as well. Its about 4'x6' and 8' deep with half a dozen small pieces of plywood dumped on top...
Just switched from Shaw TV and we're a bit disappointed with the Telus remote control, guide page, and recording/playback features. Or maybe we just can't figure out how to use them... (1) On the guide page, I can use the 'channel button' to scroll u...
Does Telus still sell the Boost WiFi extenders? If they don't, I found someone on Craigslist that is selling his. Assuming they are still in working condition, is there any danger in installing a used Boost WiFi (i.e. security issues) and will it be ...
So because my 5Ghz WiFi signal keeps dropping and I have many WiFi devices at our home, I've decided to get my own router. We have Optik TV and I'm wondering if I did that, would I have to keep the WiFi SSID turned on in my Telus T3200M modem? The ne...
Has anyone encountered "Error_code_player_P210" in Optik TV channels?This error code presents itself only before 9:30am and for channels 127, 131, 133, 135, 137, and 143. These are mainly major American network channels out of Seattle.The oddity is t...
I called in telus last October 2022 at the end of my contract fot internet service. I wanted to cancel since plans offered by telus are almost double the price of competition (freedom Mobile home internet).So i told them that competition is offering ...
