Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
The iPhone 3 is from Oman, but the SIM doesn't work. Do I need a particular SIM or is just simply not compatible in Canada? Thank you!
Hello, I have a MOCA adapter connected to my t3200m and it's getting roughly 200Mbit/s, however I have a gigabit plan.I was wondering if the t3200m is Moca 1.0 or 2.0? The 200Mbit I'm getting would seem to line up with 1.0. It's an older house and th...
I recently experienced a cancellation of my TELUS PureFibre installation due to the absence of a fibre connection from the outdoor telecommunication service box to my home's hub room. Currently, I only have CAT6 and COAX cables running from the servi...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Will my existing voicemails be deleted if I deactivate my voicemail feature?
I find it pretty sad that all these fancy offers for free stuff are only available if you havn't had those services for 6 months. I've been a loyal customer for 14+ years and they can't even give a girl a TV! I guess I don't need Optik tv. I'll stick...
Hi we are building a new home and wonder how connect to Telus internet service - my neighbor is using Telus so there should service box nearby. Which number should we call re this matter?
Hi @Optik-Kate So I have noticed some previously set series recordings are disappearing from my 'Recording Schedule'.I had several 'series recordings' set which were recording previously aired programs on several different channels. They were working...
Hi, I used to have a Telus Wi-Fi Hub where I had my firewall configured with port forwarding. Where is the port forwarding config on a Telus Network Access Hub (aka the white square box, aka the Technicolor FXA5000)? I can log into the hub at 192.168...
Hi everyone,I am looking for an email address to send my photos and complaint about the poor remediation done on my property after the pure fibre team pulled lines into our neighbourhood. Does anyone have an email or specific contact info for dealing...
