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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126171 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57924 Views
  • 43 replies
  • 7 kudos

Slimline 2 programming

Just got a new Slimline 2 to replace my Slimline 1. Can't find a way to power just the TV and telus box without also powering my amp. I want to control volume/mute only on my Amp and have it stay on when I power off the tv/box. Can you set it up so t...

gordwil by Neighbour
  • 3457 Views
  • 3 replies
  • 0 kudos

adding mobility to home service

if you have home internet/tv/phone service and if you add mobility service, would everything show up as ONE bill where you can pay as ONE bill?

Resolved! Fibre speeds for Delta, BC

So both my mom and dad live in different places.... 1 is Cresent Beach of SurreyBC and the other is in Fleetwood of SurreyBC.... Both can get 3 gig fibre internet.... My place in North DeltaBC can only get 1.5 gig internet.. It's been like this since...

cafekief by Ambassador
  • 3584 Views
  • 3 replies
  • 0 kudos

[Megathread] Emergency alerts

Wondering why we are getting emergency alerts a few times every hour for Alberta. We are in BC no where near the affected areas. it defeats the purpose to have an emergency alert system when it is not accurate, people begin to ignore them.

Lcar by Friendly Neighbour
  • 51421 Views
  • 93 replies
  • 4 kudos

Telus Pure Fibre Service Map

Hi, I am looking at moving and was wondering if Telus had a map of communities in calgary where pure fibre is available since having good and multiple internet connections is required for my work.

90 day fiancé not updated

Are the latest episodes of 90 day fiancé and 90 day fiancé the other way going to be updated soon? It’s been several weeks.

Shannonj1 by Friendly Neighbour
  • 2941 Views
  • 3 replies
  • 0 kudos

General observation as a newcomer to OptikTV

Some two weeks ago I signed up and posted a question to the Forum. The two replies were helpful, but I now have a more general comment which I hope will elicit responses showing that the problem is more widespread than Telus appreciates. I was lured ...

Optik TV Surround Sound & Recording Options

I just had Telus Fibre installed and the new Optik TV Android digital box. The Telus TV app does not support surround sound, but the new Android box will play surround content on Prime, Paramount+, Disney+ etc. When will the Telus TV app support surr...

t3chno1d by Friendly Neighbour
  • 4477 Views
  • 5 replies
  • 0 kudos

Does telus still have ipv6 service?

its been i don't know probably 7 years that i cannot get a ipv6, its always connecting on modem interface. using 1g fiber internet with t3200 modem and live in Edmonton. anyone has same issue?

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qqzzxx by Neighbour
  • 2047 Views
  • 2 replies
  • 0 kudos

Telus Rewards

Hello! I got a $50 eGift certificate for Amazon through the Telus Rewards program. I cant find it in my emails and may have deleted it by mistake. I can't find any specific department that helps with the Telus Rewards program so I'm not sure who to c...

ksparks by Neighbour
  • 3345 Views
  • 3 replies
  • 0 kudos
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