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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 314 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57899 Views
  • 43 replies
  • 7 kudos

When can I order fibre?

Telus contractors recently installed fibre in my condo. All work is done in the units. All floors are connected to the comm room and the comm room is connected to the street. Unfortunately it still shows my address as unavailable on order.fibre.telus...

Resolved! Recycle e-Mail Address

Would anyone know the Telus policy on recycling old e-mail addresses? Do they do it, if so after how long?

jbtelus by Neighbour
  • 3701 Views
  • 4 replies
  • 0 kudos

Bonded copper

What are the fastest speeds possible over bonded copper. I read some where that 150/150 is technically possible.

Resolved! Telus Customer Service working hours

I called Telus CS at 8.55AM Mountain time and they hanged up on me, saying that I need to call during "regular office hours". Is this for real?

Oleginza by Neighbour
  • 152061 Views
  • 1 replies
  • 1 kudos

6 cable-tv box limit

I asked telus technician, how many box can you have per household, and he said 6 box regardless of what internet you have. but if you have like 1Gigabit-internet , shouldn't you able to have more than 6?and if you have only 25mbps internet how can yo...

Resolved! Does the "all-new TELUS TV Digital Box" work on any wifi network?

Hello, I was looking into the Pik TV service but it appears to have been discontinued/rolled into the regular Optik TV service. Years ago when I first looked at Optik, it required a router from Telus in order to use it. I use my own router (plugged i...

Slimline 2 programming

Just got a new Slimline 2 to replace my Slimline 1. Can't find a way to power just the TV and telus box without also powering my amp. I want to control volume/mute only on my Amp and have it stay on when I power off the tv/box. Can you set it up so t...

gordwil by Neighbour
  • 3455 Views
  • 3 replies
  • 0 kudos
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