Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Telus internet monitors bandwidth usage. So if you go to youtube on your computer and uses 5GB then your bandwidth usage will go up by 5GB (obviously). now, but what happens to your bandwidth usage if you use optikTV for these 3 things? does it incre...
I have PureFibre with Wi-Fi 6 equipment. I'm no longer able to select 2.4 GHz or 5 GHz on my devices as the only choice showing on devices is the name I gave my network, without GHz information. I called tech support because my smart lightbulbs won't...
HiI have weird issue with my home internet, Telus Purefiber GigThis never happened before, until today.I cannot connect to some websites, legitimate website for business and school.I getERR_CONNECTION_TIMED_OUTIf I turn off wifi and use mobile data o...
We get pixelized video on Knowledge Channel all the time but today we were getting it on most other channels. It's not constant and it happens in different locations on the screen. It's like some kind of interference. Today was windy and rainy but on...
Hi @dru. I saw your post about missing episodes.I've just been watching Agatha Raisin on Acorn and the very last episode is missing.Here's the info:- Show name: Agatha Raisin- Season: 4- Episode number: 7 - There Goes The Bride Part 2- Date of airing...
Hi, How can I cancel the telus account and return equipment. I'm in Burnaby, B.C.Thanks.
It's been close to two months now and my tv never worked since day 1. Whenever I try to login I'd get "error 500-300. Generic error" msg. It's definitely not the user name/pass, I can log in on TSN using "login with service provider" feature and Telu...
Hi,I got a call today from a sales agent saying they are from Telus, and they are running promotion to switch internet and mobility . The promotion deals for 2 year contract. They said they will pay for contract cancellation fees for Shaw. I am a cus...
video issue with telus tv+ app on android phone every 5 seconds the video turns whole black then goes back to normal and repeats (audio is fine though) does anybody else having this issue? this issue does not happen with cbc-sports app or sportsnet a...
Anyone having issues with the new Telus boxes? Specifically the PVR? I try to record something and sometimes it doesn’t record at all. Other times I’ll set up a series to record and it will record one episode then not the next one the following week....
