Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I have a question regarding the MoCA adapter that is part of my new, 3 Gigabit Internet setup. Initially, when the tech came and setup my 3 Gigabit Internet, what they called the HUB was installed in my basement and then hooked up to coax which was t...
The anti-Canadian, Trump supporting Fox news should be removed from the Basic package. I do not want to see it nor be affiliated with its support just because I have the basic package. Remove it now.
Hello, We built a new house and have been trying for get telus to run a line to the property so we can get service. We have been trying for the last few months. We have called, filled the online form and there is no response. How can we get this line...
We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a single booster (R03, software version 2.21.01 build03...
On the call for over an hour on a working day?
I have Telus Internet and cell phone service. I am keeping my cell phone service, but unfortunately the Telus Internet service in my area has degraded so badly that I can no longer keep it. There is no Internet in my entire neighborhood and Telus can...
Trying to get a Telus TV Digital Box, I keep getting the message that requests are paused, what is the issue and when will requests resume?
I log into Crave on my television but I get a message that states I require a subscription to watch. I have a subscription and have been watching for a few months. What is going on?
Was just looking at my account and there is a new service agreement dated yesterday. The term is extended another year and I have had no communication from Telus regarding making this change. Seems extremely shady business practice.
I recently moved out of Canada, and Telus is charging me for not returning their router, even though I have the Canada Post receipt as proof I have sent to them. The issue is, I can’t find an email to contact them, and their live chat keeps asking fo...
