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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128924 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58296 Views
  • 43 replies
  • 7 kudos

Resolved! Arcadyan NH20A Class A Subnet Mask on LAN Port

I'm trying to set my Arcadyan NH20A LAN IP Address to 10.0.0.1 with a Class A subnet mask of 255.0.0.0. I can't because the first 3 octets of the subnet mask are greyed out. What's the trick to set the NH20A to 10.0.0.1 and disable DHCP? I should men...

Resolved! Contacting Telus

How do I contact telus customer support without talking to the bot or waiting on hold for >1 hour during business hours? I am a full time working physician, I will never have time during business hours to wait >1hr. The EPPCare@telus.com is no longer...

bhumm01 by Neighbour
  • 7420 Views
  • 5 replies
  • 0 kudos

MISSING EPISODES

On demand, Real Housewives of Cheshire season 14 is missing episode 6. Please add this ASAP. Why though??? Sandy

Resolved! Wi-Fi Admin Login Timing Out

I was previously able to login via 192.168.1.41 and switch my Wi-Fi on and off. Then I unplugged the Booster and must have messed something up. Now this domain just times out, can't even get to the login page. I also tried 192.168.1.254 but the usern...

Duggy by Neighbour
  • 5633 Views
  • 1 replies
  • 0 kudos

Optik tv goes pixelated

My two optik boxes go all pixely when one of our PC's go to sleep. It took forever to figure this out. After multiple unsuccessful calls with telus we noticed it was related to that pc. Why? I have no idea but i thought id share this solution. I can ...

Fibre Install nuisance

Well! I certainly AM enjoying the TELUS work crews that have been digging holes to run fibre into every house in my neighbourhood, running their drills and digging holes from 730am to 430pm for the last MONTH! (They were also here for a month in the ...

Pik TV Browser Log In page does NOT load

The log in page does not load at all. All cookies enabled, shields down. I tried google chrome and edge, both updated. I'm on windows 10 also updated. Anyone know why it won't load?

AKA by Friendly Neighbour
  • 8660 Views
  • 12 replies
  • 0 kudos

Incomplete Chicago Fire Episode

Hi on demand for Chicago Fire season 11 episode 8 the episode ends right in the middle of it. The other episodes are complete except for this one. It’s supposed to be 42 minutes long, but on demand it’s only 23 minutes long.@AmyjShow name: Chicago Fi...

Rethier by Neighbour
  • 2575 Views
  • 1 replies
  • 0 kudos

Resolved! PVR is offline error message

We have 2 PVR units and both are currently showing the error message "Your PVR is offline. To record this or future programs, please ensure your PVR is powered on" when attempting to set a recording.Despite this, the show will still record on the PVR...

MoutrayJ by Neighbour
  • 19001 Views
  • 2 replies
  • 0 kudos
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