Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Shaw Cable had a spot called “Recently Deleted” in the PVR Recordings where you could retrieve something accidentally deleted. I know you get a ‘warning question’ before deleting but that doesn’t help when your kid or spouse deletes something they ‘t...
Screen is stuck on Your Optik TV digital box is initializing. Tried unplugging, rebooting and nothing working
Hi I am a Telus subscriber since the upgrade from OptikTV to TelusTV+, I tried to "Cast/Screen share" from my tablet to my Smart TV and I get the Error message "Required Output Protections Are Not Active".Reported it and Telus could not help and said...
Hello,Is the VIP5662W WiFi capable? I think it is, but I have it currently connected via ethernet but want to move it where there is no ethernet outlet.How do I connect it to my Arcadyan to the TELUS Wifi Hub please?
Hey all,So. I have 1Gbps optik internet, and I have my Xbox Series X hooked up to the MOCA adapter that the Telus tech installed. However. The latency I'm getting is almost always in the 60ms+ range. Are there settings I need to adjust on the modem t...
When I search my TELUS STB for "The Newsroom" all it finds some old Canadian show with the same name from the 1990s, not the 2012 series with Jeff Daniels. It is clearly accessible as a TV show under our contract via web browser, so why can't be foun...
There's a box, where all the phone connections are, at the end of my street. It is currently unlocked and probably will be all weekend.Why isn't there a number to call in to report something like this?Why would anyone call in only to be put on hold t...
My house was migrated to Telus PureFibre this week. The Telus technicans doing the work were conscientious and capable. I appreciated their work. The existing Actiontec 3200M modem was replaced by a Technicolor FXA5000 gateway bridged to a Technicolo...
Just past the 45 minute mark of waiting to speak to someone.this is absolutely ridiculous. We get charges ridiculous amounts and to boot they suck an extra 1.5 % to use a credit card to pay.seriously looking at other options for my home and mobility ...
Hello everyone, Prior to my PureFibre install I had DSL service going to T3200M modem/router. The latency on that setup was fantastic (I play music online and latency is critical). Since switching over to PureFibre I swear my latency has gotten worse...
