Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I keep getting charges on my account for rentals that my wife and I never did! There is no possible way my children even know my password and the stuff being rented is nothing anyone would watch! I'm very concerned about the security of my account an...
Can someone tell me what the basic channels are on PIK TV in Vancouver?Growing a little frustrated as cannot find the information on the Telus Website except for All the Additional Channels I could sign up and pay for. But what is exactly in thePik T...
Is it possible to have 2 modems in the same house? I found out that my landlord has been using our wifi cause one day our wifi was out. I called the telus help line and they sent a tech guy over asking where our modem was. I pointed it out and they s...
My home computer is only Wifi and keeps changing to the Telus boost rather than the Hub, which is much closer and 10 times the speed!How can I set the wifi up on my home computer so it always connects to the Hub for fastest speeds!?
Hello, I currently have a new Arcadyan Network Access Hub with a Telus Boost Wifi 6 directly connected to it. I also have a boost wifi starter pack (that I purchased before the upgrade and used on my old system). I live in an older two story residenc...
This has been happening for a few months, numerous times a week. I will turn on the TV and there will be no sound when trying to watch cable. I have to completely reset the box each time. Since Telus will charge if it is a problem on my end I am wond...
When setting PVR to record using the app on my iPad the PVR does not record. I have checked scheduled recordings on the app which shows the program is scheduled but when I go to watch there is no recording. Any advice?Bruce
On demand has only 22 episodes uploaded. Why?
I negotiated a contract with an agent for 1gbit FIber + a Home Phone line in which the charge for the home phone would be waived, and this shows up in my service agreement contract where it shows the cost per month should be 0$. I went over the last ...
Hello, been pulling my hair out connecting two additional MOCA adapter to my setup. Telus installed the actiontec ecb6250 when I signed up but I bought two addtional ECB7250's to add to my network. The ECB 6250 connects on the coax ports without any ...
