Home Services
Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 123437 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Team Member
  • 57500 Views
  • 43 replies
  • 7 kudos

Shameful Processing Fee!

TELUS, you no longer have an customer service email to write a comment so now I have to post on a forum? I hope you read this. The new processing fee that you are introducing is shameful for your corporation! The fee will impact the demographic group...

JoanneH by Neighbour
  • 1727 Views
  • 1 replies
  • 1 kudos

Connecting a Router to Another Router as a Layer 2/3 Switch (?)

Hi. Excuse my likely misuse of terminology, it's been a good while since I've gotten any sort of education on Networking and the OSI Model.I've recently acquired a laptop that does not have any WLAN card. Obviously, that means that it can only work t...

new wireless box

Just got a new wireless box. How do I sync it up with my PVR box to watched PRV'd shows that were recorded? My PVR box records but I cannot watch a recorded show on my TV with the new wireless box.

crap service

NOT impressed w/ my brand new Telus internet nor w/ optik TV. SLOOOWWW intrnt and constantly needs a reset of ethernet with the windows trbl shooter / it never works well 4 long, must have reset it 3 dozen times and rebooted the modem too and all the...

dgdoor7 by Neighbour
  • 2955 Views
  • 3 replies
  • 0 kudos

Telus Fibre 1.5 installation

Okay finally Telus updated our area and I have installation appointment in 2 weeks. I have some questionHow do I make the subcontractor install an underground "drop cable"? I already told the subcontractor, I prefer underground, instead of cutting a ...

Dan2022 by Neighbour
  • 4284 Views
  • 3 replies
  • 0 kudos

Audio out of sync on youtube and Netflix app?

Anyone know why my YouTube and Netflix audio is out of sync a lot of the times? It’s like hit or miss to get it to work properly. The box is connected directly to the the thru the hdmi cable supplied by Telus and I already swapped a cable. Like examp...

Customize content control

Is there a way I can customize what sort of content to filter out? Right now, it seems that "adult" is the only option. I would like to filter out scammy stuff like miracle cures, get rich secrets, secrets your doctor doesn't want you to know, etc. T...

row by Neighbour
  • 1277 Views
  • 1 replies
  • 0 kudos

Conflicts with Nest Wifi router and Optik TV wireless box

Having a bit of a strange issue, hoping someone has seen this or can shed some light.I replaced my old DLink mesh system with a new Google Nest mesh system a few months ago and it has been wreaking havoc on one of my wireless Optik set top boxes.Ever...

Traxy by Neighbour
  • 3294 Views
  • 2 replies
  • 0 kudos

Wifi sticker cards replacements

Hello,I was wondering if anyone knows where Telus gets the wifi sticker cards made that show the wifi information, it’s same one that is stuck on the side of your modem.I’d like to make a few more and stick them in a few different places in a rental ...

Dgc by Helpful Neighbour
  • 1250 Views
  • 0 replies
  • 0 kudos

Resolved! Pure fiber- looks like public IP, but is unreachable outside Telus

I’ve got Telus PureFibre 1.5/.95 service in North Vancouver. The Nokia fiber device is plugged straight into an Eero. The Eero gets what looks like a public IP address (173.180.26.88). All the devices on the internal network are 192.168.7.xTo avoid a...

suthakamal by Friendly Neighbour
  • 9359 Views
  • 9 replies
  • 0 kudos
Trending tags
Friendliest neighbours