Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
My old Telus Fiber Gateway is old and not sure throughput speeds available. Hope to connect Telus fibre directly to new Ubiquiti UDM-Pro SFP+ WAN input to get 750M or 1G speeds. Wondering if this be possible with existing fibre connection. Here are p...
We are travelling to the US for the winter ( 5 months). Is there a way to pause your Home Wi-Fi/internet for that time period, or do you have to cancel and reconnect when you return?
We have two TVs. The main one has the Optik TV box attached. The second TV, which is seldom used, has the PVR attached. A few months ago, the PVR began shutting down every couple of days. We get a message on the main TV saying the PVR is offline. Som...
I've been renting here in Kelowna for a little over 2 year now. Since April, the cost of my internet has skyrocketed from $84 up to $200. The landlord I rent from has been renting out the suite adjacent to mine for Air BnB, but even if those people a...
Hello.I recently registered for Optic TV. I was told that I would receive 2 devices (one PVR recorder and one wireless device)I received my PVR recorder a few days ago, which got me excited and I set it up immediately, but then the wireless device ne...
Is the T3200M going out of service? I got a message from Telus saying that my modem was nearing the end of its life, and offered to send me a new one. I thought that meant the T3200M was being phased out. However, when I got the replacement, I got an...
I noticed a $90+ increase in my bill last month. My 2 year contract ended and Telus rewarded me with no notification and a nice increase with questionable extra charges. No service change.Has anyone received a courtesy notification of contract end an...
We are moving into a new area, the willows and would like to know if TELUS is working in the area. Is there a better provider for internet and security systems in the area? Thank you
My router is located in the upper level of my house, the download speed in my basement is terribly slow that only 22mbps while the upper level is 175+. What is the option to enhance the download speed in basement?
Has anybody else noticed their PureFibre Internet 75 was bumped to 175 Mbps? I noticed this in early August while running a speed test. At first, I thought it was a glitch but it has stayed at that speed for a couple weeks now. I've been subscribed t...
