Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
if I sign a contract with the company for two years, but my apartment lease is only for 6 months, can I then move the Internet router to another apartment without problems?
As the title suggests I am moving to Crofton on the south east side of Vancouver Island and I am wondering if Telus has extended their fiber optic network to Crofton? Using the search tool on their website shows my new address as suitable with fiber ...
I do not have Fibre Optic available at my location. Can I use a Boost 2.0 (Arcadyan) WIFI 6 as a WIFI range extender with my T3200M Data modem? I see there is a Purple Jack for the network cable on the boost. The T3200M does not have a purple plug. T...
Hello, I recently installed a DECO mesh system, but my wireless Optik TV could not complete the wifi paring. However, it worked fine when I wired the TV box with an ethernet cable. Is it possible the wireless Optik TV only works with Telus wifi boost...
I want to move the Fiber Terminal Box installed by Telus. What is the type of connector used at the end of the fiber Optik line? Can I purchase an extension cable? If so, what do I look for to order?I just need to move it about 1 metre further up the...
I received a text from 777222 today which reads this Hi it's TELUS. We have detected that your modem is nearing the end of its life, and would like to offer you a replacement so that you can get the best internet experience.Please reply ACCEPT, DECLI...
Are we ever going to see new hardware? I’ve been an Optik TV customer since 2008 (with a brief interlude with Shaw) and it’s amazing to me how much further ahead technologically Shaw and Bell are with their TV offers, in terms of features, responsive...
The last episode available is S 6 E 8. Two more have aired since then. Will they be available to watch on demand?
When my internet service failed, I called support. A technician onsite determined that the fibre line had failed at a junction box that Telus installed. The fibre was dangling from the top of the pole and detached from a junction box. It was clearly ...
