Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
How do I connect my Deco as a router without screwing up my Optic tv? I had the Deco up and running but had no tv. Had to go back to using the T3200 My technical skills are about a 6 so be patient and specific. Dumb it down please.
I appreciate the option to have support call me back instead of having to wait on the phone.However, the purpose of call back is completely defeated when I receive the call back and then I am immediately put ON HOLD (today 15 minutes, previously over...
Hey folks, new here.We’re having our Optik system installed this week and I’d like to get a head start on a couple of things.I’ve been doing the usual searches but haven’t come up with the information I need, maybe I missed it somewhere (been known t...
Hi, Currently in my home I have the T3200M Router. Telus Techs set it up in the most inconvenient location possible. I currently have A Telus Boost Wi-Fi kit connected to it. I just bought a new router (TP- Link Archer AX10). What would be the best p...
Hello,I have a Telus Optic TV box model # VIP5662WI'm trying to get a universal remote working with this device, it's a Sofabaton U1 that supports IR but not Bluetooth. Is this possible? I found a device in it's compatible device list, under Arris VI...
After being harassed to change to to fibre optic we have had nothing but problems. TV pixilating and freezing. We have had two technicians out and have spent hours on Virtual support’. We have replaced the ‘new’ per boxes that were provided ( we foun...
What is my monthly bill for my wifi
Today is 14 July 2022. I am using a wireless ZTE smart hub. Over the past couple of weeks, I have noticed that my connectivity speeds have been deteriorating considerably. It is now slower than my old dial-up service used to be. I want to ask if anyo...
I am switching to PureFibre X Business 2.5/2.5 here in Calgary. Tech over the phone told me that I either buy my own SFP+ capable router, or use their NAH unit bridged. Have anyone used Omada router on residential connection to proof that it can hand...
