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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 314 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Differential Diagnosis of repeatable hours long fiber outages

Every single day this week at about 5:15pm PST our 1 GB fiber Internet in Metchosin, BC goes offline. This outage can last from 45 mins (40%) to 5 hours (60%). If it lasts 45 minutes, there will be another outage at about 7:20pm and that will last fo...

Notaditz by Neighbour
  • 3336 Views
  • 3 replies
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Intermittent internet

We moved within our small city beginning of February.. modem was in dining room .. said couldn’t be moved. Home office is 3 bedroom furthest away from modem. Internet is intermittent every day. They have changed modem. Put in a booster. I’m fed up wi...

Maisie by Neighbour
  • 3624 Views
  • 4 replies
  • 0 kudos

arrows beside some channel on guide screen

Hi I'm new to this. I noticed that arrows (>) appear beside some channels on the guide screen, what is this? The guy who installed my cable didn't explain it to me.

Telus Connect App - Remote Access

Is it possible to configure the T300M / Boosters to allow remote access via the Telus Connect App? Would be interested in having the ability to enable or disable devices and schedules while outside local wifi via cellular data. Thanks.

Chrisq by Organizer
  • 4340 Views
  • 3 replies
  • 0 kudos

PVR reverts to another episode

If we are watching one episode in a series from demand, and then we pause the episode for a few minutes, after about 5 mins. the PVR screen reverts to a screen that shows a different or previous episode. The option button on the screen is not “resume...

check phone line notice on phone

My telephone line came unplugged from the modem. I have tried to plug it back into the modem but I still get the "check phone line" message. It doesn't seem to matter which spot I plug the line into, it still won't work. I have unplugged all lines fo...

Add another router to ONT

I have the Telus Wifi Hub/Modem connected to LAN1 on the ONT. What I am wondering is can I connect my Telus T3200 to LAN2 on the ONT just for one dedicated PC separate from the Wifi hub?

Davyseal by Friendly Neighbour
  • 4469 Views
  • 5 replies
  • 0 kudos

Resolved! Blacklisted Telus IP address

HelloI am having email bounce back from diveshopscuba.com and when I checked with the web site host, Shaw Business, they were able to determine that my IP address is being Blacklisted by all Hostopia Providers. I am sending the email thru my business...

seanF by Neighbour
  • 6703 Views
  • 6 replies
  • 0 kudos

Can't change address in profile to receive refund

I've moved to another city and switched to Shaw. I just checked my final Telus bill and because my bill is prepaid there is a nice refund coming to me. The problem is, Telus shut down my account options such as changing my address so now the refund w...

MMG41 by Neighbour
  • 3010 Views
  • 2 replies
  • 0 kudos

Intermittent issues with 4K STB (possibly related to Prime Video)

Every few weeks our STB refuses to respond to anything put power on/off. The LED flashes on the front of the box when commands are sent but nothing else happens. We originally had an Arris box (non-PVR version) and recently had it replaced with a Tec...

FuzzyLogic by Community Power User
  • 4591 Views
  • 2 replies
  • 0 kudos
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