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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 124463 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57691 Views
  • 43 replies
  • 7 kudos

Can't change address in profile to receive refund

I've moved to another city and switched to Shaw. I just checked my final Telus bill and because my bill is prepaid there is a nice refund coming to me. The problem is, Telus shut down my account options such as changing my address so now the refund w...

MMG41 by Neighbour
  • 3003 Views
  • 2 replies
  • 0 kudos

Intermittent issues with 4K STB (possibly related to Prime Video)

Every few weeks our STB refuses to respond to anything put power on/off. The LED flashes on the front of the box when commands are sent but nothing else happens. We originally had an Arris box (non-PVR version) and recently had it replaced with a Tec...

FuzzyLogic by Community Power User
  • 4565 Views
  • 2 replies
  • 0 kudos

Resolved! T3200 modem and Deco AX300

How do I connect my Deco as a router without screwing up my Optic tv? I had the Deco up and running but had no tv. Had to go back to using the T3200 My technical skills are about a 6 so be patient and specific. Dumb it down please.

Telus Support Call Back

I appreciate the option to have support call me back instead of having to wait on the phone.However, the purpose of call back is completely defeated when I receive the call back and then I am immediately put ON HOLD (today 15 minutes, previously over...

Steve7 by Organizer
  • 3974 Views
  • 3 replies
  • 0 kudos

4K STB model numbers

Hey folks, new here.We’re having our Optik system installed this week and I’d like to get a head start on a couple of things.I’ve been doing the usual searches but haven’t come up with the information I need, maybe I missed it somewhere (been known t...

Internet Configuration Help

Hi, Currently in my home I have the T3200M Router. Telus Techs set it up in the most inconvenient location possible. I currently have A Telus Boost Wi-Fi kit connected to it. I just bought a new router (TP- Link Archer AX10). What would be the best p...

Zylia by Neighbour
  • 3199 Views
  • 3 replies
  • 0 kudos

Resolved! Using IR remote on Optic TV STB

Hello,I have a Telus Optic TV box model # VIP5662WI'm trying to get a universal remote working with this device, it's a Sofabaton U1 that supports IR but not Bluetooth. Is this possible? I found a device in it's compatible device list, under Arris VI...

jbooth by Neighbour
  • 4589 Views
  • 2 replies
  • 0 kudos

Fibre optic conversion

After being harassed to change to to fibre optic we have had nothing but problems. TV pixilating and freezing. We have had two technicians out and have spent hours on Virtual support’. We have replaced the ‘new’ per boxes that were provided ( we foun...

Suewall by Neighbour
  • 1923 Views
  • 1 replies
  • 0 kudos

Resolved! Billing

What is my monthly bill for my wifi

Erik2 by Neighbour
  • 4051 Views
  • 3 replies
  • 0 kudos
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