Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I have never been able to access my boosters or change my network password. Every time I go into the app, it says these features are only available on your home network. I'm on my home network.I've done the reset wifi hub, reset phone, clear cache on...
I recently moved into my a new place and was excited to have PureFibre available and installed. While the download speeds are extremely consistent at 940 Mbps (testing through the Ookla speedtest app) my upload speeds fluctuate between 500 to 940 Mbp...
I want to set up a game server for my friends and I to play on; Specifically for a Source game. I’m on Windows 11, using an Actiontec V1000H router, and have tried following the instructions from these two sites to setup up the server with port forwa...
Why, on the Golf Channel, there is supposed to be "Live from the US Open" (not on the schedule, but if I wasnt in Canada), but here in Canada all we are getting is a bunch of re-runs of junk programming.Its infuriating. Theres no reason I can see for...
Seems like I'm seeing a lot of lag now, especially on start-up. Used to be just on Stingray music channels but not seems that I'm seeing a lot more of that spinner. Also, seems like every time I press a button on the remote, the sound cuts out.
I recently got Telus and they installed a Technicolor FXA5000 network access hub and Arcadyan Boost 2.0 Wifi modems.The modems do NOT have the functionality to disable 'smart steering' OR enable 2.4Ghz Wifi. (That was tried on the admin portal Login)...
Why is dealing with Telus so exasperating? I have to say that Shaw Direct was a much better experience when dealing with issues. So I was able to finally "renew" my "contract" for my multitude of home services. Now I want to change a theme pack. Of c...
Moca box installed. Coax from wall to Moca box, ethernet port on the Moca used for wife's computer. Works like a bomb (aka great) at great speeds. But because the Moca box has only one ethernet port, we can't plug in to the Moca box and use both the ...
There is an anchor cable of the Telus' utility pole infront of my new coach house. The city ask me to contact Telus to remove it through strenghen the utility pole with a better solution. The Telus local technician says it's not his business. He will...
My son has been playing World of Warcraft for years and the odd time I would get an email from telusservice@info.telus.com about a copyright infringement related to a specific time for WoW, which I called Telus about, and they said they did not email...
