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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126035 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57915 Views
  • 43 replies
  • 7 kudos

Resolved! Port Forwarding on T3200 is now disabled on fiber?

I used to be able to access it from the through home page of 192.168.1.254 Firewall - Port Forwarding, but anything I do, as soon as I hit Port Forwarding, it goes back to the home page that displays the devices connected. Never allowed me to go to t...

Resolved! Expansion Plans for 2.5 Gig Service

I'm curious about Telus' plans to expand its 2.5 Gig service outside population centers like Calgary and Edmonton (and in centers in BC). I live in Airdrie, which has fibre service, and can't help but wonder what the challenges are in terms of extend...

Home wifi

Power failure in my community today. It’s back but I no longer have wifi at home. I’ve reset the everything to no avail. Optik TV’s are working fine. Thoughts on next steps?

Tailwynd by Neighbour
  • 2311 Views
  • 2 replies
  • 0 kudos

Some tips for customers migrating from copper to fibre.

If you are migrating from copper to fiber, here are some tips. Telus won't tell you any of these things in advance: You may or may not keep your PVR recordings. It all depends on how the back office configures your new fiber account. Telus won't tell...

ChrisC by Neighbour
  • 2975 Views
  • 1 replies
  • 1 kudos

Resolved! Forum admins: Why is my post locked?

I hadn’t had a chance to respond to the latest reply. https://forum.telus.com/t5/Internet-Home-Phone/Unable-to-log-in-to-government-services-website-through-home/td-p/125026

Resolved! when will telus stop callers using a fake phone number

it was announced that all carriers had to have the software to stop phone scammers using other peoples numbers.it is NOT happening here.do you still get scam calls from other peoples phone numbers?Since the new years we have had lots of them. one idi...

Anon125 by Advocate
  • 8259 Views
  • 14 replies
  • 0 kudos

Resolved! Network adapter stuck at 100mbps

Just got Telus internet setup, paying for 940mbps. Running cat6 cables from telus router to the wall jack, then cat5e from the wall into a gb pcie card in my computer. My internet speed has been limited to 100mbps, and changing the speed in the netwo...

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felixnrf by Neighbour
  • 5995 Views
  • 3 replies
  • 0 kudos
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