Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I probably have to call support for this, but since we got PureFiber we were advised that we had to get off the copper land line and port over to fiber. What they didn't say is that all saved voice mails would be lost and I actually had to call them ...
I have Telus internet 150 with the T3200M and I have a Deco x60 connected to it for everything from wifi to hardwired connections. My problem is I'm trying to setup port forwarding, I have the port forwarding setup on the x60 but it doesn't do anythi...
It looks like Im not able to port forward on my Arcadyan hub... From Telus Assist:"Currently, TELUS residential services do not support port forwarding. If you require port forwarding, a static IP through our business plans may be more suited for you...
Hello, I would like to replace Telus hardware (ONT & Wi-Fi Hub as a router) with a single SFP-enabled device.Generally because ONT takes almost ⅓ space in the switch box and because Wi-Fi Hub "canister" doesn't fit into a switch box. Since Wi-Fi Hub ...
When playing online games I get constant lag spikes up to 1200+ ping. Seems to be my service. When I run a speed test I'll see it freeze and not work at all. It is not a device on my network using bandwidth as I've tried before with devices disconnec...
Couldn't find any prior threads specific to this question (although some were very close!).My desktop is in the basement, along with my ONT and 3200M. The house is Ethernet wired and I have a UBIQUITI router on my main floor, currently plugged into t...
I just got a Telus (White) hub installed for my GB internet. I am wondering if it can be powered using PoE.
I've been helping out my son to host a Minecraft server for him and his buddies, and everything was working fine for the past 8 months, up until the last week or so. Any port forwarding rule on the Telus wifi hub (Network > Firewall > Port Forwarding...
I have a white Telus router white box (new one with IPv6) and I can't access the admin page using the password written on it. Called the call centre and they said it's a 'new error'. Anyone has the solution? Thanks.
I’m an existing customer. How do I upgrade my modem to the WI-FI 6 hardware? I’m at a dead end on the Telus website.
