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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 124357 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57681 Views
  • 43 replies
  • 7 kudos

Resolved! Wifi Hub - Port Forwarding No Longer Working

I've been helping out my son to host a Minecraft server for him and his buddies, and everything was working fine for the past 8 months, up until the last week or so. Any port forwarding rule on the Telus wifi hub (Network > Firewall > Port Forwarding...

mcburrdad by Friendly Neighbour
  • 4976 Views
  • 4 replies
  • 0 kudos

Resolved! Can't access router admin page (192.168.1.254)

I have a white Telus router white box (new one with IPv6) and I can't access the admin page using the password written on it. Called the call centre and they said it's a 'new error'. Anyone has the solution? Thanks.

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caiojt by Neighbour
  • 71207 Views
  • 4 replies
  • 0 kudos

Resolved! Wi-Fi 6 modem

I’m an existing customer. How do I upgrade my modem to the WI-FI 6 hardware? I’m at a dead end on the Telus website.

Resolved! Computer internet loss when TV box is connected

Hi,I have 1 gig fiber and my network is as follows:fiber modem thingy - router - unmanaged switch (D-Link) - PC and PS4 on the switch.This setup works at full 1 gig speed.I wanted to move TV to the same room so I connected my TV box to the same switc...

mrGrub by Friendly Neighbour
  • 4760 Views
  • 8 replies
  • 0 kudos

Telus Home assistant - alexa

When I use Alexa to trun off the tv :Alexa, Turn off Living Room TV". it only goes to the green Optic Screen asking to press OK to continue watching. Can I get Alexa to actually turn off the TV?

Legend45 by Neighbour
  • 1559 Views
  • 1 replies
  • 0 kudos

Resolved! my telus gmail does not have google chat

in gmail all settings there is supposed to a tab for "chat".I do not see this in my telus.net gmail acctI have checked with other gmail users and they have this tabPlease advise

home phone service

Phone calls are made to my home number from an iphone or some other cell phones I get a message that my home phone is out of service. This has happened multiple times when the caller has been certain they are dialing the correct number. I've been tol...

arnoldcg by Friendly Neighbour
  • 2191 Views
  • 2 replies
  • 0 kudos

Resolved! Exceeding Plan Bandwidth

Hello I currently have PureFibre Gigabit Internet (included data :1000 GB) + Unlimited internet usage. IF I exceed 1000GB in a given month or period (i.e 1030 GB this past month) does my internet slow down, even i have unlimited internet usage?

Jmeier by Neighbour
  • 2300 Views
  • 1 replies
  • 0 kudos

Resolved! Boost WiFi Interferes with Optik TV

I recently added 3 Boost WiFi units to my network. Up until then I was using WiFi from a T3200M and WEB6000Q. Configuration is:1) Nokia ONT --> T3200M2) T3200M has some computers connected to it via a switch;3) T3200M outputs coaxial, which Telus spl...

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