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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 124741 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57722 Views
  • 43 replies
  • 7 kudos

Changing dns server with telus fibre modem

I have the telus installed Technicolor FXA5000 version Egyptian Blue 20.3I have looked everywhere and I can seem to be able to set custom static dns anywhere any help is appreciatedthank you, ahmed

Resolved! adding a wifi6 router to my white telus wifi hub

hi there, ive tried looking through the forums but couldnt find any thing concrete.i currently have optik tv and telus fiber internet. the fiber goes to an ONT then the white wifi hub. can i simply plug the TPlink AX5400 router into the wifi hub or w...

Copyright infringement notice

I keep getting emails from Telus notifying me of a copyright infringement claim against my internet account. I have no idea what it refers to and I don't want to open the attachment in case it contains a virus. In fact, I don't even have a Telus acco...

ottawa by Neighbour
  • 9558 Views
  • 4 replies
  • 0 kudos

Resolved! Installing fibre lines

When they come to install the new fibre to your home,do they need access to all phone outlets in your house?

Pam-MB by Advocate
  • 6032 Views
  • 7 replies
  • 0 kudos

Smart Home Issues

Looking for advice... I have my home set up with a number of smart home devices...well dozens and dozens actually. We just got upgraded to a fibre connection this last summer and I am now on the 1G Purefibre internet plan and also have the optic TV. ...

Noob73 by Organizer
  • 6203 Views
  • 6 replies
  • 0 kudos

Resolved! Client DNS Settings on Tleus Fibre Router (Arcadyan?)

Hi,I just had fibre installed and received a new white, round router which is obviously a rebranded piece of hardware (possibly from Arcadyan.)I'm using a private DNS server on my local LAN, but I can't seem to get the built-in DHCP server to hand ou...

AltoBaja by Neighbour
  • 11672 Views
  • 7 replies
  • 1 kudos

fibre installation in apartment building

Hello there,Just wanted to ask is there anybody living in apartment buildings which have the enterphone communication system installed using the landline to buzz and opening of the building doors using Telus fibre network for internet and phone ? I u...

cableman by Friendly Neighbour
  • 5192 Views
  • 3 replies
  • 0 kudos

Resolved! Rural landline installation

Why can't I just phone Telus to get a straight answer on what it costs to install a landline on a rural lot with no service? It's rather ironic that "the phone company" doesn't have a phone number. I've tried numerous searches, including on the Telus...

Wordsnob by Neighbour
  • 3722 Views
  • 3 replies
  • 0 kudos

Resolved! Telus Wifi Hub Admin Page Issues

Hello. Hope you all are doing well. I am having issues on the Telus Wifi Hub Admin Page. Particularly in Wifi section, every tab ie General Setting, WLAN 2.4.ghz and so on, I am unable to click on save settings. Everytime I hover the mouse on it or c...

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