Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I upgraded last week to PureFibre X from my old PureFibre 1 Gbps service. I had an ActionTec 3200M + Alcatel/Lucent ONT. Here's what I received from the tech - Nokia ONT with a single NBase-T RJ45 port (capable of 1 Gbps, 2.5 Gbps, 5 Gbps, and 10 Gbp...
Is anyone else's Telus internet and TV not working?
Hi i have Optic TV and Net installed but the WiFi signal dies rapidly Hub and one booster can not get the wifi to my bedroom. So i Got the Deco X60 Mesh network. Signal is strong and good wifi . Some one suggested IGMP enabling on Mesh. i have done t...
Hi There, Bit out of my realm here. We have a new house that has hard line ethernet in many rooms. It was not necessary at first but now there is a need to use the various ethernet wall ports. We have a Telus 3200M and a Telus Mesh System. The 3200M ...
Recently moved to new place and got 1Gb + Optik TV.All the devices I have, hard wired directly to the modem, is getting speedtest around 450Mbps, about half of what I should be getting.Before at my old place, I had same 1Gb plane, no TV, and i was ab...
I have been a long time Shaw customer. I saw that Telus Gigabit is available for my house and ordered Telus from 10 days.The technician failed to show me more than 200Mbit wired on his devices (laptop/phone) and tried to convince me that his devices ...
Hello everyone, I need help and advice.I use Internet plans details This includes:750 Mbps download, 750 Mbps uploadAdd-ons: Unlimited data.With modern: T3200M.▪︎I want to know why there is no signal at my garage separate from the house. and not can ...
I have close my telus account for since 2018 but I am still getting email saying I own Telus? I have called and Telus billing agent told me my account has been closed. In the last 3 month I have receive email from Telus that I am still being bill. Wh...
How do I merge my Telus mobility and home services together?
I recently upgraded my internet plan from 300 to 750Mbps. I use a starter Telus Boost pack. I'm unable to have both access points wired to the modem (T3200M), so I have one sitting next to the modem (wired) and the second one in the bedroom where I h...
