Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
When I play warzone I usually get 70 ping and I get 200 to 250 download and upload speed and I still have such high ping. I play with a friend and we both live in the same area and he gets around 25 ping with only 100 download and upload. I’ve reset ...
When I play warzone I usually get 70 ping and I get 200 to 250 download and upload speed and I still have such high ping. I play with a friend and we both live in the same area and he gets around 25 ping with only 100 download and upload. I’ve reset ...
After a nightmare getting my Mac computer mail program to communicate with Gmail, post migration headaches and a nice but almost unintelligible service agent taking control of my computer, I have my mail back ALMOST where it was. At Telus advice, I c...
I have Telus fibre installed at my house for internet and Optik TV, but am still on copper for home phone. I have a question about feasibility to use some existing in-wall ethernet cable to connect the ONT to my house telephone wiring. Basic problem:...
I want to install a Lorex IP NVR (Network Video Recorder) security camera system and the Lorex rep advised that the NVR needs to be connected directly to a router and not through a switch. I've tried to figure out as much as I can by reading other po...
My monthly rate increased even though I am on a 2 year plan. The increase should be applied after my contract expires. Right?
Is there anyone that offers service on a copper line - Telus is constantly telling me they are going to move my home phone service to Fibre - which I do NOT want. If anyone knows of any provider that still offers copper service, please let me know!
Hi, I recently installed TELUS in my house, and the tech guy pretty quickly did it.I did not notice that he didn't tell me about the network configuration,so I needed to figure it out taking a lot of time.Now, I found that;there are three devices in ...
Hi, I noticed there are several bugs currently exist on your telus.ca website. 1) unable to contact through the Telus Assist on your website, as nothing was nothing on the "bottom right" of the page.2) website feedback feature "To help us improve thi...
Hi all, I recently upgraded to telus gigabite internet, but I'm not able to get the right speeds while using my router. My Speedtest average around 300-400 down and up, but when plugged directly into the Telus modem I'm getting 900+. I would very muc...
