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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 124444 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57691 Views
  • 43 replies
  • 7 kudos

VPN and windows 10 family safety

I'm having a weird problem with residential Telus Internet. Does anybody else have the same issues?About a month ago I noticed that I can no longer monitor or set screen time for Windows Family Safety (windows 10) and I could also not stream some vid...

bjon by Friendly Neighbour
  • 1337 Views
  • 0 replies
  • 0 kudos

Gmail migration with MS Outlook 365

I know there's another thread on the Gmail migration and Outlook 2016 but we now use Office 365 and none of the Telus links include Outlook 365, they latest on them seems to be 2016.I'm doing the changeover Friday, will be doing my wife's next week; ...

home phone

re: home phone chargemy home phone charge has been $.08 per month for YEARS!last year [Dec 2020] when I was switched to the so called "Loyalty Discount"; I was told that my monthly charges would remain the SAME and nothing would change. and yet here ...

Ray1066 by Neighbour
  • 2308 Views
  • 2 replies
  • 1 kudos

Google Maps - How to solve Organization Administrator issue

Hey everyone! We’ve noticed a few threads pop up from customers having trouble getting access to their Personal Google account data (Google Drive, Docs, Sheets, Photos, YouTube, etc.). This issue is typically caused by an error known as “conflicting ...

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cpantelis by TELUS Team Member
  • 71818 Views
  • 21 replies
  • 4 kudos

Resolved! QuickConnect home but ethernet ports are not wired and few questions

I purchased a new-built townhome which is Telus pure fibre ready (quick connect). I called and activated my service.But only the wifi is working since the ethernet cables are missing connecter heads and not connected to the Telus modem/router.I calle...

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joyita07 by Friendly Neighbour
  • 6522 Views
  • 4 replies
  • 0 kudos

Resolved! modem

wifi is  paused

camaro by Neighbour
  • 1662 Views
  • 1 replies
  • 0 kudos

Multiple access points w/ coax cable and converters?

Currently we have Gigabit home internet, and are using a Netgear Nighthawk R7000 router, with the Telus T3200M set in bridge mode. The router is connected to the modem via a coax cable run through the house, to a converter box, then to the router as ...

Resolved! Modem shows red light

HelloI had to disconnect my modem to change its location and now it keeps showing red light and I lost connection.My guess is the fibre cable is not connected properly but can anyone help me with this problem?I tried multiple times to reconnect all p...

Tako by Neighbour
  • 20121 Views
  • 1 replies
  • 0 kudos

Home phone

My home phone has not been working for four days. I can’t get thru to a Telus rep and can’t seem to get help this way either.

Ruth3 by Neighbour
  • 2359 Views
  • 2 replies
  • 0 kudos
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