Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Why does CBC Radio 1 Vancouver sound so bad through my Optik tv now, but sounds perfect from Victoria. News is different so would like Vancouver. Thus has been reported before
For the last many months, the MyTelus website has not been working.I can login OK and see my Overview just fine, but when I click on any of the tabs like Internet or Home Phone, etc., I always get this error message - "Looks like something went wrong...
My wife and I have worked from home for around a year and we just started to get constant disconnection via VPN about 2 weeks ago.Just wonder if somebody else having the same issue with us? The issue only occurred during day time (my wife used VPN at...
Is it the thing they installed in my front hall closet or the little black box next to tv?And apparently my bandwidth sucks. How to I fix it?
Hi Guys, Telus technician came twice(Mar 24th 2021 and Apr 8th 2021) then found out that the conduit was not installed yet, Aecon the contractor did the preparation survey and the operator said they needed to talk to Telus for a proposed solution and...
Is there an option for powering the Fibre Optic ONT during a power outage?
Evidently there are "apps" that would let me use my MacBook Air to make phone calls. But, the one I briefly tried required settings I do not have. Something referred to as SIM settings. The sample setup box implied a website address and a password. A...
Hello,I currently have an existing Internet 15 connection with Telus. I'm supposed to get fibre installed around November and I'm just wondering why I would want to choose Fiber over this offer I just received from a competing ISP. Right now I pay $5...
If you disable JavaScript and you attempt to access Telus email, you will receive this feedback: ************************************* JavaScript must be enabled in order for you to use telus.net Mail in standard view. However, it seems JavaScript is...
I’ve had no internet for a day and a half. Telus says when it comes back on I will see two green lights on my modem. Question is when I was trouble shooting in the beginning I swapped out the telephone cable. Will this affect it coming back on?
