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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126030 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57915 Views
  • 43 replies
  • 7 kudos

Resolved! Telus Email password not being accepted in Gmail

I have done the migration. Updated my Desktop Outlook and Phone settings, working fine. However Gmail will not accept my Telus password. I have reset it multiple times and it still will not accept it. Trying to finish set up in Google Gmail... not wo...

RB76 by Neighbour
  • 5343 Views
  • 2 replies
  • 0 kudos

installing fibre in a townhouse?

I have Fibre available. Telus has fibre ran to the townhouse complex's communication room. There's underground piping connecting to my garage where I have a phone/data/cable panel. If I was to upgrade to Fibre. Could they just pull the fibre to this ...

jayslow by Neighbour
  • 3581 Views
  • 2 replies
  • 0 kudos

Resolved! Wired speed with 1G speed?

Just switched to Telus 1G from Shaw yesterday, and max speed test on wired connection I can get is about 850. I called tech and he went through the standard procedures, restarting connection and modem, but no improvement. With no other efforts of doi...

Tatsu666 by Friendly Neighbour
  • 6378 Views
  • 5 replies
  • 0 kudos

Resolved! Can Telus supply a SFP mini-gbic to avoid using the ONT?

Basically our house, only 3 years old has no fibre internally. It does have a cat5e run to the telus panel where purefibre was run to.Our network patch panel is up on the second floor in the laundry room. No neat way to run the fibre.The telus wiring...

Internet

Is the problem in timberlea fort mcmurray been reported

Terri80 by Neighbour
  • 2378 Views
  • 2 replies
  • 0 kudos

Resolved! Setting up Chromecast on both guest wifi and main wifi

I have a T3200M and am trying to get a Chromecast connected to both my guest network and my main network. When setting up the Chromecast I would get to connecting to wifi and sometimes it works but most of the time it does not. The few times that it ...

Dan_emde by Neighbour
  • 5190 Views
  • 6 replies
  • 0 kudos

Resolved! SSLv2-Drown Vulnerability

I did a network scan earlier today and the result was telling me the Actiontec T3200M modem/router is at high risk for SSLv2-Drown. The recommendation was to update the firmware. Logging into the router, I can find the firmware version (31.164.L.18) ...

Resolved! VLANs and Routing on the T3200M

I'd like to set up multiple VLANs on my home network and have them access the Internet through the T3200M modem. I would also like to configure different ports on the modem to accommodate different VLANs. There seems to be no visible configuration op...

SaroshM by Neighbour
  • 6847 Views
  • 2 replies
  • 0 kudos

Smartsteering + other two bands

A Telus tech set the T3200 up with smartsteering in addition to the other two bands for a total of 3 SSIDs. One for 2.4 GHz one for 5 GHz and one with smarts witching between the two. During the last power outage we had the options disappeared. Now w...

Kimmik by Organizer
  • 1517 Views
  • 0 replies
  • 0 kudos

Intermitent internet service?

Happy New Year! Our home Telus internet services has not been very consistent or good the last few weeks. Anyone else experiences this?Thanks

RB11 by Neighbour
  • 2228 Views
  • 1 replies
  • 0 kudos
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