Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hello, I received an email this past Tuesday, July 21, 2020 telling me that my wife he not returned the internet equipment to Telus. I did sent the equipment last year in June. In the current email it says that they give me until June 23, 2019 to ret...
Is it possible to upgrade my LTE smart hub to the ZTE MF279 Smart Hub? We were sent the now obsolete Huawei B612s - 51d. A few of my neighbours were sent the ZTE model and the speed and quality of internet is staggering. If more that one user is conn...
I just switched to Telus PureFibre. Part of when I ordered I was told I could use bridge mode and the installer that came said I could even just plug directly into DATA1 on nokia ONT (g-240g-a) . I have a Asus Zenwifi XT8 router and Mesh in my house....
Since this mornings storm my modem states that my ISP is disconnected. My cell service is not consistent but that's the competition's problem. I have tried through Twitter and now here for help. Any advice?
Hi, When I had a wired connection to the new Telus wifi hub modem, I was able to change my TV’s network settings from DHCP to Static so I could change my DNS to a different address. When I switched from wired to wireless and tried to got to Static, I...
Last week I migrated my Telus email to email powered by Google. I thought I was able to do this using Outlook 2016, but as it turned out I recently upgraded to Office 365 and had to complete the migration using Outlook 2019/GSSMO. I followed all the ...
I need some assistance as to how to talk the technician regarding speed issue, I am a new 1G internet customer since last Thursday, the hub was installed in the garage close to the garage door, two extenders are on second floor of the house, front an...
Hello everyone!I'm trying to setup my boosters i just got today and am running into some issues.Initially this morning I followed the steps on the Telus My WiFi app and able to setup both boosters. Issue was the booster WiFi was not showing under my ...
I am a newbie here, so I apologize in advance if I am in the wrong place to ask this question. This year I have been getting hammered by hacking attempts, and recently some have been successful. Among the list of a security consultant's recommended c...
hi. anyone else received calls from strangers out of province saying your home tel called them and they need to press option #1 to connect. recd 3 calls yesterday saying I called them when in fact I did not
