Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Our struggles with telus internet continue.... Hooked up the gigabyte package last month. Have been fighting it ever since. For the longest time, all the devices were getting kicked off the wifi at the same time. Nothing could reconnect until we unpl...
If I increase my internet package from Optik 50 to Optik 75, will I require a new telus box and does a technician need to come to the home?
As this post and this post shows, customers who have Telus are experiencing major ping issues when playing Fortnite. Essentially, anyone with Telus finds themselves connecting to California servers instead of Oregon servers which result in high ping ...
On Tuesday I was migrated to Telus email powered by Google. I am able to receive my telus.net emails on the Gmail website.I called Telus tech support and was told politely that as I was able to get my mail online and on my phone that Outlook 2013 was...
Looked up my address and it doesn’t qualify for the Telus hub. In the right location I can get a single bar on my iPhone XSmax (I only mention the model because I know different phones represent signal strengths differently). Been suffering beyond po...
Having a problem that no one has a clue what to do about. My wifi cuts out for about 20 seconds every hour, the same number of minutes past the hours, but a different number of minutes past the hour each day. So one day, it will be 23 minutes past th...
I'm looking for some answers that aren't (at least with my initial searching) obviously available on the TELUS website. My questions concern the upgrade to "TELUS E-mail Powered by Google" at: https://www.telus.com/en/ab/support/article/faq-telus-ema...
I find that the fastest Mesh Network is the Telus Boost network, but only if you set it up properly. Equipment needed:1x Telus Wifi Hub Modem (Arcadyan, all white model)3 x Telus Boost Mesh Points3x MOCA 2.0 Converters (optional if you are using Cat/...
We are buying a property nw of Calgary (4 km north of Shane Homes YMCA) and need wired internet. Who can we connect with in Telus that knows if this is possible and how much it will cost? We are asking Shaw as well. Customer service has no clue. And ...
I keep having connectivity problems with my Fibre account. This is a graph of my up and down speeds measured every five minutes. Terrible reliability. I've installed wifi extenders to no avail. Very frustrated.
