Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Since installation date of our Telus services (01-27-25), our wireless home phone set would not retain correct time (eastern time G -5) and would instead take it 3 hours back (apparently pacific time G-8) everyday. I do the correction everyday and th...
Stingray music on Telus tv sucks since last fall. Difficult to change channels. Don’t understand profiles. No instructions anywhere to navigate how to use. Why the change? Everything worked perfectly before “update”. If no improvements, seriously con...
I have tried canceling my internet about 5 times since October. I moved to a new house and of course Telus told me they can only provide 25mb internet speed which was unacceptable, I said I wanted to cancel and the rep told me I had to pay about $700...
I tried so many times to add a second Telus Booster Wifi 6 wirelessly but to no avail. Also, if I hooked it up via hardwire, it assumed the SSID of the primary booster. Is this normal? Need help. Thanks
Tonight I sat down to watch a recorded show on Channel 375 BBC. Nothing -- gone, 1 hour and 3 minutes of a black screen! If I go to Channel 375 it says BBCFHD?? The suggests that the channel exists? It looks like it has been dropped from my packages!...
Is it possible to keep our telus email accounts and cancel our internet plan?
Every single day, sometimes multiple times through the day, I have to hard reboot the entire system as the speed gets throttled down... slow enough to cause conference call issues. Their auto-fix method makes no difference. What have others done?
Why did Telus discontinue Velocity TV and replace it with CTV Speed? CTV Speed as a subpar regurgitated mess of shows which have been a staple of other channels unrelated to the car culture. Seriously Cash Cab? No Barrett-Jackson, no Mecum Auctions j...
My cable channels will freeze intermittently.It will last from a few seconds to about a minute.The tv apps are not affected so Netflix, Prime, and YouTube work flawlessly. I have gone through all the automated reboots and all of the automated trouble...
