Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
When I am using my Google mini, the wifi will drop quite often. How can I fix this?
Periodically (every couple days) my outgoing emails stop working on my iPhone or iPad...then self correct sometimes after a few hours, sometimes after a few days. The error message says the password is incorrect yet it when I reenter the password, it...
How come telus only has one data port open on its ONT? Is there another way to open the other ports? i want wired internet in my basement, but since only one data port is open I cant do it. Help. We pay more than 100$ monthly and ONLY ONE DATA PORT I...
Hi I live in Edmonton
When I start my Microsoft mail program it won't download my emails. I keep getting the following message: "We couldn't access this account: Telus. You might need to update your password, or give the account permission to sync to this device." I haven...
I've looked through the router settings and I can't see an ability to monitor which sites are being visited. I do see the Parental Controls but that only blocks sites a parent already knows about. Also, I have tried to block two websites across the w...
Can I set a do not disturb on my land line
I switched to TELUS from Shaw as Optik was sold to be amazing. I work from home and consistent internet is extremely important along with the fact that when I watch tv I don’t feel I should have to go through the struggle of rebooting the system each...
I am having a problem deleting unwanted emails from my inbox and in moving emails from inbox to a folder. Not every time of course. I get a message "A Network Service Error has occurred". I click on the "Send Error Report" tab but have no idea where ...
I recently switched to Telus and have run into the issue of my IP address changing regularly. The problem with that is I do a bit of Google Analytics tracking on some websites - I filter out my internal hits on the sites via an IP filter in Google An...
