Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I really take offense to TELUS showing concern for us customers to have Internet service and want me to sign a TELUS SPONSORED PETITION!If you check my account I have been a Telus customer for a very long time.I have contacted your upper management o...
I made an order for the home internet as a first time user for Telus. However, when I tried to "link" the account number that Telus provided me, it said the order has been cancelled.So I tried to re-order the same internet service to the same address...
I returned the equipment (a TV modem interface) within the specified timeframe via Canada Post, following the established procedure. Due to the ongoing Canada Post strike, Telus provided the following statement on their website: Well, Telus not only ...
After taking 7 months to port my number from Shaw, Telus now denies me voicemail to email. The instructions are hopelessly confusing, but I finally figured out how to get my spouse's VM using the MyTelus app.(use his PHONE number and PIN instead of w...
In Ontario. Just had TELUS PureFibre Internet 1.5GB installed yesterday and everything works (relatively) well however... trying to setup the Telus connect app doesn't. It either says my internet isn't setup or it picks up my home security router ins...
So, I am literally day 1 with Telus tv. I switched from old school 1080p60 Shaw boxs. It is insane how poor the bitrate is with Telus tv plus. I have 5 gig fiber with telus (and love it). I have their android boxes hard lined too. Yes, I have the rig...
It took over a month and 14 customer reps + a technician to migrate to Fibre (in the process, they managed to disconnect my home phone for 3 weeks, too). I was ready to quit then, but I decided to give a chance after one customer rep seemed to have r...
I used a T3200M (bridged) modem with 3 Boost wifi units (expansion pack) for a number of years. One of the Boost units was hardwired to the T3200M. Fibre was installed and the Telus Plan was 75/75. Have just started a PureFibre 1GB plan. Telus said t...
Hi, I've been getting calls from "Fibre Support" for the past week or so, no voicemails sent, and finally picked up to ask what they wanted, they claim that I could get fibre for 65$ a month, and I got an email "confirming" what was discussed from te...
We moved house end of July and brought our old modem along (as per Telus). Had some issues getting it up & running, but we did in the end. We started noticing that the internet would drop and lag. On 27th November, I call Tech Support and spend an ho...
