Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I already have an Amazon account and optik tvwith 11 theme packs.The question is: If I access Amazon Video on a Telus 21T box will the data be added to the internet data allotment or is it included in the tv package. EG no extra charge. Extracts From...
I called on 22nd of January for hours going through 5 to 6 different representatives and just to get hanged up on the last representative on a simple request. All I wanted is to terminate the home internet service after my contract ends on January 31...
I would like to transfer of my internet service to the new owner, who is also taking over my house rental. I have submitted the transfer form twice, but neither the new owner nor I have received any email confirmation related to the transfer.We did, ...
I can figure out how to confirm my internet installer appointment. Please help. I was sent the hardware already. -potato man
Maybe this question was answered before. I am a new customer to Telus. My questions is1. can I hook a switch after the ONT eg. ONT-----SWITCH----HUB(NH20T) (cuz it's connected to 3 Telus wifi6 WAP) and the other switch port to another router (Cisco R...
I have one Moca adapter (ECB6200) in usage on one of my tv's. I recently got 2 more adapters and would like to enable two more outlets. Online service says I need to reconnect wiring outside at the box located on the side of the house to do this.What...
So I was looking at the latest on-line version of the Telus Optik TV flyer and saw some new channels listed in the " Core " section that I have never seen there before. The flyer shows these channels - AWE Plus, Baywatch, Confess, Family Feud, Infamo...
Need help with our current home setup. For some reason we can't get the optimal speed of 1.5G DL and UL which is our current purefibre plans, we're stuck having 940 dl and 946ish ul. hardwire from network hub to gaming router (asus ax11000) to pc.The...
It all started when I tried to sign up for Disney Plus. After 4 1/2 hours on the phone with several "transfers" and incorrect info I finally found out I could not access Disney Plus with my current Optik TV box. They told me (& perhaps that was incor...
Logged into MyTelus having received an email that the bill was ready. Being a new customer I was anxious to review the bill even though I’m set up on pre-authorized payment. There were a few issues which, when I called in, were quickly corrected & th...
