Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Apologies if this is dealt with elsewhere, but my issue is a bit specific as outlined in the subject. My setup:T3200M Modem with a WCB3000 Extender connected via coax. The WCB3000 is used to get the signal to my Optik Box2.4G Wifi disabled on both T3...
hi there, So i recently changed my internet service provider to telus. And when I did it was great and fast. but recently within the last month my internet has been really slow, I pay for fiber 150 but when I do a speed test while wired and on WIFI I...
We live in New Westminster and have been told that we must change to PureFibre because the copper lines are going to be taken out. We already have fibre for our TV and Internet, it's just the phone that's on the old line. We have a monitored, hard-wi...
When internet was down two weeks ago, did anyone else receive an ‘offer’ that they couldn’t use....and so the last chosice was for Telus to donate the point/money that we assign to them simply because we couldn’t use the other offers. I think the sho...
What’s going on with Telus internet? It has been down for a couple of days now. This is the second time in two weeks!
When trying to set up my voicemail on new cordless phones, instruction is " once you have dial tone enter *098 then enter your password".When I make a call out I just dial the number and it goes through. But when I dial *098 or *98 I get an error mes...
Today I received an email entltled Re-Update from TELUS: "Dear User,We noticed it's as being long you have updated your Telus Mail. Kindly Re-Update your Telus Mail now to avoid disconnection.Link valid for 6 hoursService Mail Support" The "Re-Update...
I moved my mobile services to koodo as Telus would not match their offer.I still have my internet with Telus but cannot use the wifi app any more. Why can't I still control my internet and wifi?
