Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hello, I previously had a 2 year internet contract with TELUS that ended in December and was charged the month to month charge. Because that was more expensive, I decided to purchase a new contract with their Purefibre 1.5g instead of the previous 1g...
Telus is a horrible company when it comes to customer service. On November 13, I requested that my services be moved. This call took over 2 hours, I did not receive an email confirmation. Today, I am on the phone again, for well over one hour so far....
Hello. I've got 2 homes that have telus as my internet service provider. At one location, I can check my work email (MDaemon webmail) without any issues. At the other location, it constantly times out and makes it impossible to check my email. I susp...
I had checked online and then spoke with a rep regarding upgrading my 1.0Gbps service to 3.0Gbps when I renewed my contract. Installer was booked and then when they arrive and check the the telco room there is no XPON to my building. So both the telu...
I am so done with Telus and their lack of helping out customers. I have recently added Apple TV to my plan but unfortunately, they have been unable to link my Optik TV to my account. Therefore, I cannot activate Apple TV. I have for 2 months been cal...
Hello,I have recently upgraded my internet plan from 3gig to 5gig. Speed test Ookla says: 4500down 4100up 1ms 4-60ms Down latency and 6ms up latency. I know i can get 5000+down and 5000+up.I 've talked to tech support via over the phone and they said...
The recently rebranded Bell Media channels such as USA Network, CTV Wild Channel, CTV Nature Channel & CTV Speed Channel are meant to be on a national free preview through the end of February. Why aren't they available on Telus? Source: Bell Media’s ...
I have this problem for those shows that are restarted from the beginning. First I get the buffering, please wait message and then I get the cannot play program with the "watch live TV" green button. If I don't press the button, it just goes to live ...
What the heck?? All Discovery channels are now changed and many shows that we watch are no longer available. Why didn’t Telus announce this prior to us losing the channels? Will we be compensated since our agreement included these channels and now te...
I've tried the manual codes for the TV and the 3 auto codes that the box provides and I can't pair my remote to my TVLooking for any tricks to try and make this work
