Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I have the Telus Boost Wi-Fi 6E access point (the white trash can). My computer supports Wi-Fi 6E, but is connecting to the 5 GHz band. How can I connect using the 6 GHz band?Thanks,Shane.
When i signed up for contract with telus. I signed up for pure fibre plan. But now we moved and in our new area telus cannot provide fibre service and when i am asking them cancel they are charging me 300$ penalty fees. Why should i pay that when its...
Received modem 24 hours ago, still unable to access internet. Customer supports connects after an hour then they keep you on hold for an hour. Apparently people who lived in this place before had internet which is on hold so I can not get internet. T...
I have had TV issues for well over a month. It glitches and pixelates constantly. I have called several times only with the same response, “let’s try a reboot”. After talking with someone from I’m not sure where, I think he decided that we should cha...
Hi all, We just started our build and am doing some pre-planning. We have an area in the basement designated for computer/network equipment and this is where I would want the fibre from the street to terminate and the rest of the telus equipment to g...
how do i configure my TELUS router Actiontec T3200 to use WestNet VPN? ISEC PPTP ? SSTP ? I called in they never heard of the term VPN, i was transfered many times? is there an unlock GUI that allows VPN ?WestNet VPN in Calgary has lower latency to t...
I have been using Telus internet services in Calgary, Canada, without any issues for the past 2-3 years. However, about 4 months ago, I started experiencing a major problem. Through the Telus Connect app, I have been managing my Wi-Fi name, password,...
Hi Telus Community,I’m reaching out here because I’ve been facing ongoing issues with my Telus account, and I’m incredibly frustrated with how things have been handled.Here’s my story:I signed up for a two-year term and agreed to specific credits and...
I recently signed a security system and HomeServices to take advantage of the promotion. TELUS installed the security system with agreement the installation would be free. I also requested a swap of the modem that was not working well, also for free ...
I made an appointment of internet installation 9:00am - 11:00am, 27 Dec, 2024.However, none has showed up and neither contacted me.Where can I ask about this?
