Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I've been trying to set up my voicemail for my land line. The first step to access the voicemail is to enter your home phone number, which I did. It then said it is the incorrect password. Huh? That's my phone number. Now whenever I dial *98, I get t...
I am in a 4-plex strata, and everyone has TELUS fibre internet. My install was done properly but the other 3 the installers did not pull fibre to the units like they should have. Instead they installed the equipment in the demarcation room where ther...
My 2 year promotion on my internet and TV deal expired in June/July, I have been trying for the past month to change it. I have tried all the suggested methods in the website login and the app. I have been left hanging for 2 days just to have a messa...
I have been waiting for my telus home internet appointment for 3 weeks now. I keep getting texts on the day telling me its been move back to x date. This is becoming frustating taking days off to have my internet installation just for it to be cancel...
It all worked this morning, shut off the news and at 5PM tried to turn it on. Only a white light at the base on steady, no blue flashing or steady blue to indicate it is working. No screen with Telus while booting. The ethernet plug into router is fl...
I spent over 2 hours last week on the phone to have the technician tell me it was 24 - 48 hours to address my help ticket; to which they did nothing. I spent 1 hour and 40 minutes on the phone today to have the tech solve nothing and put in another t...
My uncle has moved to a senior's lodge and would like a land line phone connected in his room. I cannot seem to get anyone in customer support to understand connecting a new line which is NOT mobility. I need a service technician to physically go to ...
Telus customer support just put me on hold for over 1 hour now. This is a record for me.
I have been Telus customer over 22 years. CAN TELUS HAVE A SPECIFIC AGENT CONTACT ME BY EMAIL? It is so excruciatingly difficult to resolve anything with Telus. I spent hours after hours on the phone and when finally ONE agent could help me properly,...
I called Telus a few months ago because my internet bill was getting ridiculously high. I was paying almost double what some people in my family were paying, and they had more services than just internet. I eventually made it to the loyalty customer ...
