Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Telus customer support just put me on hold for over 1 hour now. This is a record for me.
I have been Telus customer over 22 years. CAN TELUS HAVE A SPECIFIC AGENT CONTACT ME BY EMAIL? It is so excruciatingly difficult to resolve anything with Telus. I spent hours after hours on the phone and when finally ONE agent could help me properly,...
I called Telus a few months ago because my internet bill was getting ridiculously high. I was paying almost double what some people in my family were paying, and they had more services than just internet. I eventually made it to the loyalty customer ...
I am not able to access the feature in Telus/Optik TV/Manage to change some of the channels that I access.Not sure if this is just a temporary outage (although it has been that way for more than 24 hours) or a deliberate effort for Telus to have me d...
My Telus Connect app does not recognize that I'm on my home network, nor does it recognize my 2 boosters. I try to add the boosters but it circles back to the same problem, saying I need to be connected to my home WiFi network (which I already am - v...
For all the Telus Tech Support agents who are skeptical that I do not have cell reception at my computer, please speak with their onsite technician who could register my new modem without standing 30 feet outside the house, down the gravel path, into...
At 6 pm every single night - our internet on our iPad keeps cutting out, all night. At first I thought it was the iPad, but we have 5 iPads and it happens on every one of them. Regardless, I have reset all settings and also reset internet settings an...
Is it possible to add another modem to my telus account that have that modem operating at a long-term care home where my dad is living? the fraser health wifi at his long-term care home is insufficient and he needs his own modem so that his Roku smar...
i complain and you take down my post? wheres it at?
I've been a Telus customer since I moved to an acreage which was 5 years ago. Since then I have had nothing but issues with reliability on the old hardware (ZTE LTE Router) and the new Smart Hub. The smart hub is what I'm using now and I'm getting ra...
