Gmail and Telus voice-mail not playing well

[Rick81]

I use the Telus voice-mail system on my landline. One of the features of that service is that I get sent an email when a voice-mail is left. This worked well up until the transfer to Gmail.

Now when I receive a voice-mail Telus, as normally done in the past, sends an email to my xxx@telus.net account. However Gmail, in it's wisdom, shunts the Telus message to SPAM. My attempts to teach Gmail of the errors in it's ways have, so far, failed.

     The sending address is:   vm.telus.com 

Perhaps it is just Karma ... but if there's a "work around" or it could be fixed that would be appreciated.

Thanks,

Rick

[FuzzyLogic]

Possibly something of help in this article on dealing with spam:

https://support.google.com/mail/answer/1366858

[Rick81]

Thanks FuzzyLogic.

I have tried several of the things in the link you forwarded. Unfortunately no success yet. The voice-mail address changes with each message so adding an address isn't going to cut it. The domain remains the same.

In general I'm not a fan of the Gmail interface but I seem to be stuck with it. Perhaps the humour of a Telus feature being designated by Gmail as SPAM will make it more tolerable.

Rick81

[FuzzyLogic]

You MAY be able to filter with a sender of the form @domain.com 

I haven't tried this but there isn't really any wildcard support for filters in gmail.

[Rick81]

Thanks again. I'll give it a try.

Rick81

[rc]

Have you tried adding the sending email address to your contacts.

[Rick81]

Unfortunately the full email address changes with each message. The domain remains constant.

Rick81

[xray · Accepted solution]

Have a look at this article:

https://www.lifewire.com/how-to-whitelist-a-sender-or-domain-in-gmail-1172106

The key step is #4

A dialog box appears. In the From field, type the email address you want to allow. Be sure to type the full email address, like example@yahoo.com. To allow every email address from a particular domain, type just that domain name, like @yahoo.com.

[Rick81]

Created a filter for email with title voicemail and specified to never send to spam.

Thanks again.