No internet (red light no fibre connection / error)

[johnlittle]

Hey guys, I need help. My telus wifi hub router is not working as the Wifi signal is blue but the internet is red with the detailed sign as (no fibre connection/error) I don’t know how to help fix this. I restarted the router unplugging it and back but it’s still red. Any help?

[Nighthawk]

Contact tech support directly. 1-888-811-2323. 

[loyalClient]

What do you mean wifi signal is blue but the internet is red? 

You can try to factory reset it then reboot it.

[Nighthawk]

A red internet light means it has no connection to Telus. As long as the cables are all still properly connected, that typically involves tech support and/or a repair tech.