30 Day Europe Travel Pass - Auto Renewal

[stewartg]

I purchased a Europe Travel Pass for my daughter's line. She is traveling for about 60 days.  When she was coming up to the end of her first 30 days I attempted to purchase an additional pass but was unable to (the original pass expires July 17). However, I noticed that on day 31 of her trip it looks like the travel pass automatically renewed (reviewed the usage for her and see another $60 charge on day 31 of her trip).

The portal says the original travel pass is active until July 17 but those days are used up.  Looking for a confirmation that it auto renewed.

[TELUS_Support]

Hello stewartg, we'll need to have access to her account in order to answer your question. We'll send you a private message shortly, thanks! 

[Suzana]

Have same problem, can't renew my "30 day easy roam Europe pass

[TELUS_Support]

Hi there, we will send you a private message.